Frequently Asked Questions
AIA Vitality Programme
If you are an AIA policyholder or insured with AIA and you are eighteen (18) years of age or older, you may sign up to the AIA Vitality programme through:
- eCare - go to www.aia.com.sg and login to eCare to join the programme. If you do not have access to eCare, you can call us on 1800 248 8000 or visit AIAVitality.com.sg to sign up.
- Your AIA Financial Services Consultant(FSC)/Insurance Representative(IR) - approach your FSC/IR to let him/her know you want to sign up for the AIA Vitality programme.
- AIA Customer Service Centre - just walk-in to our Customer Service Centre branch and let a Customer Service Officer know you want to sign up to AIA Vitality programme.
2. How do I earn AIA Vitality Points?
You earn AIA Vitality Points by engaging in a number of activities focused on helping you know more about your health and improving it. Earn AIA Vitality Points by getting to know more about your health using our online health assessments or go for health/dental screenings or vaccinations - it all adds up. After you know more about what you need to improve, you earn AIA Vitality Points for healthy activities such as gym visits, physical exercise, buying HealthyFood™ items and declaring non-smoker status. Your AIA Vitality Points add up to help you achieve your AIA Vitality Status - an indication of how much effort you are making to improve your health. The more AIA Vitality Points you earn, the higher your AIA Vitality Status and the greater the rewards you can enjoy.
Please note that the AIA Vitality Points you can earn are subject to annual limits. For the summary of activities and points per activity you can earn in a membership year, click here.
Check out on how to earn points here
As you take steps to improve your health, we will award you AIA Vitality Points. Your AIA Vitality Points add up and help you achieve what we call your AIA Vitality Status. As an AIA Vitality member you start on Bronze Vitality Status. As you get healthier and accumulate AIA Vitality Points, your AIA Vitality Status improves from Bronze, to Silver, then Gold and ultimately Platinum! The higher your AIA Vitality Status, the greater your rewards.
| AIA Vitality Status | AIA Vitality Points |
|---|---|
| Bronze | 0 - 9,999 |
| Silver | 10,000 – 19,999 |
| Gold | 20,000 – 29,999 |
| Platinum | 30,000 and above |
As an AIA Vitality member, you can enjoy the following benefits and rewards:
- Free additional coverage or up to 25% upfront discount off your first- year premium when you buy selected AIA insurance policies. Refer to AIA Vitality Insurance Benefits Guide for more details, or speak to your AIA Financial Services Consultant/ Insurance Representative.
- Up to 25% cashback on HealthyFood™ purchases at Cold Storage.
- 20% savings on membership fees at our fitness club partner
- Up to 33% savings on fitness monitor devices: Polar and Fitbit.
- Exclusive health screening/vaccination rates at Fullerton Healthcare.
- Discounted movie tickets at Golden Village Multiplexes.
- Up to 50% savings on cruises and flights, subject to your AIA Vitality Status.
- $150 Platinum bonus upon achieving Platinum Status
Terms and conditions apply. Refer to each partner benefit guide for more info.
Your AIA Vitality Points may take up to two (2) weeks to reflect on your AIA Vitality Points Statement after completion of your wellness activities such as logging a workout and nutrition tracking as well as wellness activities at our partner outlets, such as Cold Storage, Fullerton Healthcare and our fitness club partner.
Your AIA Vitality Points should be reflected on your AIA Vitality Points Statement within two (2) weeks of you completing an activity. They can be checked on your AIA Vitality Points Statement or AIA Vitality mobile app. If your AIA Vitality Points are not reflected on the AIA Vitality Points Statement, please email us at support@aiavitality.com.sg or call us at 1800 248 8000.
Please note for certain activities such as Vitality Health Check at any of our partners’ outlet or with your own preferred clinic or fitness assessments at our fitness club partner, you may need to key in your results and upload scanned reports to our website, to obtain AIA Vitality Points. Please refer to each partner benefit guide for further details.
Once you have reached your AIA Vitality Status it will remain throughout the membership year and will be carried over to the following membership year. Your AIA Vitality Points however will not be carried over to the following membership year and will be reset to zero. In order to maintain your AIA Vitality Status, you will need to accumulate sufficient AIA Vitality Points in each year.
For example: Claire achieves Gold Vitality Status in her 1st year and can instantly enjoy the rewards and benefits as a Gold Vitality member. Claire's Gold Vitality Status will be carried over to the 2nd year and she may continue to enjoy the rewards and benefits of a Gold member. To maintain her Gold membership through to the 3rd year, Claire will need to continue with her wellness activities and accumulate sufficient AIA Vitality Points. If Claire fails to accumulate enough points, her AIA Vitality Status in the 3rd year will be set according to the points she earned in the 2nd year.
If you believe your AIA Vitality Points are not reflected accurately, please email us at support@aiavitality.com.sg or call us on 1800 248 8000. We may need you to provide us with relevant details such as receipts and screenshots of your workouts.
AIA Vitality Points and benefits are not transferable to another person/member.
Your AIA Vitality membership will remain valid until the end of your membership year. You will not be able to renew your membership if you no longer own any AIA insurance policy or are no longer insured with AIA.
If you decide to take up a new AIA insurance policy within sixty (60) days of the end date of your AIA Vitality membership, we will retain your AIA Vitality Points and AIA Vitality Status provided the insurance policy is successfully incepted within the sixty (60) days period.
AIA Vitality membership fee is charged separately from your AIA insurance premiums. The billing date of your AIA Vitality membership fee may not fall on the same date as your AIA insurance policies.
Your AIA Vitality membership runs for a period of twelve (12) months from the date you join the AIA Vitality Programme and is automatically renewed. To ensure that your membership is in place, please inform us of any changes in your payment details.
If you would like to cancel your membership, click here.
Please note that cancellation of your AIA Vitality membership will mean losing access to all AIA Vitality rewards and benefits, AIA Vitality Insurance Benefits.
AIA Vitality offers several convenient ways for you to make payment for your membership fees:
- GIRO: You may sign up for GIRO payment by calling AIA Customer Care Hotline at 1800 248 8000 or emailing support@aiavitality.com.sg to request for a GIRO form.
- AXS: You may wish to make payment through the AXS machine find locations here), AXS e-station or AXS m-station through the mobile app. When you are making payment through the AXS channels, please choose “Vitality Membership” and enter your membership number (for example V123456789) contact number and payment amount.
- Cheque: Cheques should be crossed and made payable to AIA Singapore Private Limited.
Please write your AIA Vitality membership number on the back of the cheque. - Internet Banking: You may pay the membership fees via Internet Banking if you have signed up for Internet Banking service with any of the following banks - DBS, OCBC, UOB, Citibank, HSBC or Standard Chartered Bank. Any queries related to the setting up of the internet banking facilities should be directed to the respective banks.
- Singpost branches or Self-service Automated Machines (SAMs): You can pay for the membership fees by cash card or NETS at any Singpost branches. You can also pay the premiums by NETS at any SAM. Please provide your AIA Vitality membership number, contact number and payment amount when making payment. Singpost will issue the receipts directly to you for all payments made at Singpost branches and SAMs.
- Credit Card: When you sign up for AIA Vitality using eCare or via AIAVitality.com.sg, you will be prompted to provide your credit card details for payment. We accept VISA and MasterCard credit cards.
For recurring payment, do indicate by checking the option in the online payment form.
13. How do I change my payment mode?
Please email support@aiavitality.com.sg or call us on 1800 248 8000 for any changes/queries on payment.
Within five (5) working days upon our receipt of your membership fee.
You need to use your AIA Vitality membership card at our partners' outlets to enjoy AIA Vitality benefits and to earn your AIA Vitality Points.
If you lose your card, you will need to email us at support@aiavitality.com.sg or call us on 1800 248 8000. There will be a replacement fee chargeable for lost/damaged cards.
Weekly Challenge
AIA Vitality Weekly Challenge app rewards AIA Vitality members with $5 worth of Rewards every week when they earn 250 Physical Activity Vitality Points weekly. Members need to download the AIA Vitality Weekly Challenge App and sync a compatible fitness device to track their activities.
You need to be a valid AIA Vitality Member and login the App using your AIA Vitality password to start earning the weekly rewards.
Download the AIA Vitality Weekly Challenge App from the App store or the Google Play store.
Please login with your NRIC and AIA Vitality password.
Complete your Online Vitality Health Review in order to earn rewards, sync a fitness device or fitness app that is compatible with AIA Vitality Weekly Challenge app and start clocking your workout points.
AIA Vitality Weekly Challenge App tracks your daily points achieved for each week, allows you to choose your Rewards from our list of Partners and redeem the Reward via the App. You can also add friends to your Fitness Network.
AIA Vitality Weekly Challenge is a mobile app designed to improve and replace the current Active Rewards. Continue to achieve your 250 workout points weekly and get to choose your weekly $5 rewards from Cold Storage or Starbucks!
Work out in a partner gym, track your walk, run, cycle or swim with a tracking device linked to AIA Vitality to earn Physical Activity Vitality Points. Earn at least 250 AIA Vitality Points every week to enjoy the Rewards.
Log in to the AIA Vitality Weekly Challenge app.
- Tap on the Rewards icon followed by Choose Your Rewards
- Choose the Reward you wish to enjoy and transfer it to your 'Rewards Wallet'.
- Once the Reward is redeemed to your 'Rewards Wallet', you may start using it. Note that Rewards expire after 14 days starting from the day you earned your Reward.
- To use your Reward, flash or key in the in-app unique code according to the instructions on the app and enjoy your Reward!
Yes, you will still enjoy the Rewards from the Vitality Weekly Challenge App if you achieve your weekly target. You will not earn additional Physical Activity Vitality Points if you have reached the maximum of 15,000 Physical Activity Vitality Points for the membership year.
Yes, the Reward will get pushed out to you if you have achieved your previous week's target.
Log in to the AIA Vitality Weekly Challenge App.
- Select 'Friends' tab (2nd tab from the bottm right)
- Select 'Search' function (located at the top left)
- Key in your friends' full name or email address.
- Click on the 'plus' icon beside their name or email address to add them
Go to the 'Friends' Tab (1st tab from the right from at the bottom). From here, you can do the following:
- Check your Vitality Age
- View the FAQs
- Link a Device or App
- Scan a promotion code
- Send AIA Vitality an email via 'Contact Us'
Go to the 'Friends' Tab (1st tab from the right from at the bottom). From here, you can do the following:
- Log in to the AIA Vitality Weekly Challenge App
- Select the 'Activity Log' tab (1st tab from the bottom right)
- Swipe left and right for past and current performance.
Your AIA Vitality workout points shown on the App will only be accounted for from the date you first log into the App. To view your existing AIA Vitality workout points earned for the year, please log into the AIA Vitality membership portal to check your points statement.
Your AIA Vitality Weekly Challenge Rewards will expire 14 days from the date earned.
Example: If you earn the 250 points on 07 December 2016, your Reward would expire on 21 December 2016.
The eVoucher will still reflect on the App until it expires after 14 days of earning the Reward. The eVoucher can only be used once.
The weekly target for your first week will be pro-rated depending on which day of the week you download the App. You will be able to see your first week's target on the Home screen.
AIA Vitality Insurance Benefits
As an AIA Vitality members, you can enjoy free additional coverage or an upfront discount off your first year premium when you buy selected AIA insurance policies.
Please refer to the AIA Vitality Insurance Benefits Guide for more information.
To qualify for the AIA Vitality Insurance Benefits, you must have a valid AIA Vitality membership and be the insured of the eligible AIA insurance policy purchased.
The AIA Vitality Insurance Benefits based on AIA Vitality Status is determined once a year, forty-five (45) days before the next policy anniversary.
Your premium discount increases each year when you achieve a Gold or Platinum Vitality Status. However, the premium discount is capped at 15%. Based on the example in the AIA Vitality Insurance Benefits Guide, in year 4 at Platinum Vitality Status you receive a premium discount of 7%; in year 5 if you continue to be at Platinum Vitality Status, your premium discount will increase to 9%. The premium discount continues to increase if you maintain either Gold or Platinum Vitality Status in subsequent years until the 15% cap is reached.
No, as the AIA Vitality insurance premium discount percentage is floored at 0%.
Your AIA Vitality insurance premium discount will be used to offset your AIA insurance premium. You only need to pay the nett premium amount payable after the AIA Vitality insurance premium discount percentage is applied. You can refer to the Benefit Guide.
No, as an AIA Vitality member, you can buy as many policies as you like and enjoy the AIA Vitality Insurance Benefit as long as the policies are entitled to the AIA Vitality Insurance Benefit.
No, the AIA Vitality insurance premium discount for the new policy will start from the initial premium discount percentage which is 10%*.
*The existing 5% upfront premium discount is only applicable to first-year premiums based on standard life. Discount will not be applicable on any extra premiums due to loading. Discount applicable from the second policy year onwards will depend on the AIA Vitality Status attained and is adjusted against this 5%.The existing 5% upfront premium discount is not applicable to AIA Max Essential.
*The additional 5% premium discount is only applicable to first-year premiums based on standard life and will not be applicable on any extra premiums due to loading. This promotion is available until 30 Nov 2017.
You will receive an upfront discount of 5% from AIA Max Essential in the 1st policy year. 2nd policy year, you enjoy Vitality status-based discount each year on renewal (first policy anniversary). If you achieve Gold Status, your premium discount will increase to 1%. In 3rd policy year, if you achieve Platinum status, your premium discount will increase to 3%. You must maintain Gold/Platinum Status to continue to increase your yearly premium discount, up to 15%.
*The additional 5% premium discount is only applicable to first-year premiums based on standard life and will not be applicable on any extra premiums due to loading. This promotion is available until 30 Nov 2017.
No, only new eligible policies purchased as an AIA Vitality member will be entitled to the AIA Vitality Insurance Benefit with the exception of AIA Max Essential.
We will inform you on the premium discount amount and the nett premium amount payable for the next policy year fourteen (14) days before the next policy anniversary. If you are on GIRO payment, the deduction will automatically be based on the nett discounted premium amount due.
You no longer get to enjoy the AIA Vitality Insurance Benefit. Your insurance premium discount percentage will be set to 0% starting from the next policy anniversary but your policy(ies) will remain in-force. For example, your current premium discount is at 9%, when you terminate your AIA Vitality membership, your premium discount will be set to 0% starting from the next policy anniversary.
HealthyFood™ Benefit at Cold Storage
As an AIA Vitality member, you can enjoy 15% cashback on HealthyFood™ purchases at Cold Storage when you complete the Online Vitality Health Review or 25% cashback on HealthyFood™ purchases at Cold Storage when you complete the AIA Vitality Health Check. Cashback will be payable in the form of e-vouchers.
You can unlock the cashback on HealthyFood™ purchases at Cold Storage within twenty-four (24) hours after you have completed the online Vitality Health Review or uploaded your Vitality Health Check results from any of our partner outlet or with your own preferred clinic on AIA Vitality Portal. Monthly cashback is based on monthly HealthyFood™ spend cap of S$160 on HealthyFood™, before GST.
You will also earn 10 AIA Vitality Points for every S$4 spent on HealthyFood™ (up to 400 AIA Vitality Points per month) to help you reach a higher AIA Vitality Status and enjoy greater rewards.
Example:
Jo is an AIA Vitality member and she went for an AIA Vitality Health Check at her preferred clinic and activated her 25% cashback on HealthyFood™. Jo then spent S$180 on HealthyFood™ items in the same month. Due to the cap of S$160/month on HealthyFood™ purchases that qualify for the cashback, Jo will receive S$40 cashback.
Jo will also receive 400 AIA Vitality Points (as there is a cap of 400 AIA Vitality Points per month).
Please present your AIA Vitality membership card to the cashier at the point of making payment. The cashier will scan your AIA Vitality membership card to record the HealthyFood™ items you have purchased. If you fail to present your card, we will not be able to track your spend on HealthyFood™ and therefore you will neither be able to enjoy the cashback on HealthyFood™ purchases nor earn AIA Vitality Points
No, you will receive your cashback in the form of Cold Storage vouchers for use on any item at Cold Storage.
Please note vouchers are issued only in denominations of $5 or $10. If your cashback amount cannot be broken down evenly into these denominations, the remaining amount will be carried over to the following month.
Example:
Jo is entitled to $24 cashback. She will receive two $10 Cold Storage vouchers by email. The remaining $4 will be carried over to the next month and issued with the next month's voucher provided it is within the $5 or $10 denominations.
Please see Cold Storage Benefit Guide for more details.
Vouchers will be sent to you electronically via email in the middle of each month. Issued vouchers can only be used once.
If you do not receive the vouchers by email or have misplaced your unutilized vouchers, you can access your vouchers from your AIA Vitality account. Should you need further assistance, please contact us by email: support@aiavitality.com.sg or call us at 1800 248 8000.
Here are the steps to accessing your Cold Storage vouchers from the AIA Vitality website:
Login to the Vitality Members’ Portal > Improve Your Health > Healthy Eating > Under Cold Storage – Find Out More > HealthyFoodTM – Voucher View> Click on the “I” icon 
to reprint the vouchers.
You can redeem your voucher at any Cold Storage supermarket by printing it out and presenting it to the checkout cashier, who will scan the unique barcode.
You can view your HealthyFood™ spend and cashback accumulated on your AIA Vitality Points Statement which will be updated weekly. To view your AIA Vitality Points Statement, log on to AIAVitality.com.sg
Cold Storage vouchers will expire six (6) months from the date of issue. Cold Storage’s voucher terms and conditions apply.
- A’ HealthyFood™’ is food that is nutrient-rich, low in saturated fat, added sugars, sodium (salt), and cholesterol, and free of trans fatty acids. These foods are characteristically good sources of vitamins, minerals and sometimes fibre and usually have a low calorie-density. These are all foods that are believed to have health promoting properties. The AIA Vitality programme has advocated the best choice within each food group to qualify for the cashback, in order to incentivise members to shift their purchasing habits to include more of these foods.
Diets high in saturated fat, high in sugar and low in fibre are associated with an increased risk of developing chronic diseases. Population dietary guidelines recommend that one limits the amount of sugar and saturated fat they eat and increases the amount of fibre consumed.
Therefore, the criteria for HealthyFood™ is as below:
HealthyFood™ items are subject to updates and changes periodically and are subject to availability at Cold Storage supermarkets.
| Item | Criteria |
|---|---|
| Fruit | all plain fresh, frozen and dried fruit or fruit canned in natural juice |
| Vegetables | all plain, fresh and frozen vegetables and fresh herbs |
| Carbohydrate-rich foods | High in fibre: = 6g per 100g Low in saturated fat: = 1.5g per 100g Not high in added sugars: = 12.5g per 100g (breads, cereals) Low in added sugars: < 5g per 100g (crackers) Not high in sodium: = 590mg per 100g |
| Protein-rich foods | all uncooked eggs All unflavoured, unseasoned, fresh and frozen skinless chicken and chicken mince All unflavoured, unseasoned fresh and frozen fish and seafood, fish tinned in brine, water, olive or canola oil and tomato or chilli sauce All unflavoured, unseasoned fresh or frozen ostrich and ostrich mince All unflavoured, unseasoned fresh and frozen skinless turkey All unflavoured, unseasoned tofu |
| Dairy and dairy alternatives | Fat-free unflavoured, fresh, long-life, UHT and powdered milk Fat-free plain and flavoured yoghurt with no added sugar Fat-free plain and unflavoured cottage cheese Unsweetened soy milk |
| Lentils and legumes | All dried legumes and legumes canned and bottled in brine and tomato sauce |
| Oils, spreads, nuts and seeds | Olive, canola and avocado oil Olive oil spray Canola and olive oil spreads Plain, raw, unsalted nuts and seeds Unsweetened, no sugar added peanut and nut butter |
The product selection process for the AIA Vitality HealthyFood™ benefit is constantly under review; we may therefore revise our position, depending on scientific and industry developments
Cold Storage currently carries over 6,000 food items classified under HealthyFood™. To find out which items are classified under HealthyFood™,look for the:
- V on the price ticket
- HealthyFood™ tag on the price tag of items on Cold Storage shelves
HealthyFood™ items are also marked 'V' on your Cold Storage receipt.
You may also find the complete list of HealthyFood™ items here.
Both benefits rely on a set of predetermined criteria according to nutritional value. The Healthier Choice symbol indicates which products are the healthier options when compared to similar products. The HealthyFood™ list was devised after considering the best choices within each food group that, when eaten in the recommended quantities, will form part of a healthy, balanced diet. Therefore, the two lists may not contain the same items.
Fitness First
Exclusively for AIA Vitality Members from 1 June 2018:
- 20% off club membership rate, on a 12-month contract with monthly payments.
- Access all Fitness First clubs in Singapore
- Waiver of Start-Up Fee (worth S$150)
- One free AIA Vitality Fitness Assessment per annum
- 2 BioScore assessments at $99
You will earn Vitality Points for your workouts at Fitness First clubs.
You can visit a Fitness First club of your choice and present your AIA Vitality Membership Card (physical or eCard) to their staff for verification. You will be required to complete the membership registration forms and make payment for first month's dues and Start-up Fee, if any. A photo of you will be taken and the Fitness First club membership card issued.
You can start the benefit on first day of a calendar month, from 1 June 2018. Your club membership will be renewed upon payment monthly, unless you cancel your club membership/ AIA Vitality membership/ AIA insurance policy.
You must have your Fitness First membership card scanned at the Fitness First club reception, before you start your workout.
You will earn 100 Vitality Points a day for each workout session at Fitness First. You will only earn points for one physical activity a day, which includes gym/yoga session, walking, running and other activities tracked with fitness devices. If you exercise more than once a day, we will record only the highest points earning activity.
Vitality Points may take up to one week to reflect on your Vitality Points Statement.
Should your AIA Vitality membership not be renewed and you are within the 12-month contract period of your Fitness First membership, you will be liable for the early cancellation/ termination fee, as advised by Fitness First. Alternatively, you may continue your membership under the prevailing retail rate offered at Fitness First.
You must have your Fitness First membership card scanned at the Fitness First club reception, before you start your workout. These visits will then be recorded and your Vitality Points will be awarded. It may take up to one week for your points to reflect on your statement.
If you have an existing club membership with Fitness First, your existing contract term must come to an end with no outstanding payment before you can sign up for the AIA Vitality membership benefit. You may, however, earn Vitality Points under your existing contract.
To start earning Vitality Points, simply provide Fitness First with your AIA Vitality membership details at the Fitness First club reception. You will start to earn Vitality Points seven (7) days after registration at Fitness First.
If you are on Fitness First corporate membership, you will be able to earn Vitality Points. To start earning Vitality Points, simply provide Fitness First with your AIA Vitality membership details at the Fitness First club reception. You will start to earn Vitality Points seven (7) days after registration at Fitness First.
Please proceed to any Fitness First club reception to cancel your membership in person, giving one full calendar months’ notice.
If you are within your commitment period, Fitness First will charge a cancellation/ termination fee which they will collect from you. This is part of the Agreement given to you while you signed-up at Fitness First.
Physical Activities / Fitness Events
You can earn up to 100 AIA Vitality Points a day when you walk/jog using a fitness device or a fitness app that can sync with AIA Vitality. AIA Vitality Points are based on the intensity of your exercise and are awarded when you upload your exercise details to AIA Vitality. Go to the respective Benefit Guides for details on how the devices can be linked to AIA Vitality Points.
You are required to use a fitness device/app that can track your activity. Please click here for a list of fitness devices compatible with AIA Vitality.
We recommend that you contact the fitness device’s or fitness application’s support service directly to acquire specialist assistance.
Click on the link below to find out how to check your workout data on Apple Health:
Only one exercise activity a day will be awarded AIA Vitality Points. If you have done more than one activity, we will capture the activity that earns the highest points, which shall be capped at 100 AIA Vitality Points.
Please note that there is a limit of 15,000 AIA Vitality Points per membership year for all physical activities, which include: gym, yoga and organized fitness events and physical activities tracked with fitness devices
See the list of fitness events for which you can be awarded AIA Vitality Points. You will need to submit the event details such as your bib number, results and other information that may be relevant. We will award you AIA Vitality Points based on the type and distance of the event.
If you are unable to find a specific fitness event, please email us at support@aiavitality.com.sg or call us on 1800 248 8000. We may include the event subject to our assessment.
Health Screening/Vaccination/Smoking Cessation/Dental
Yes! You can earn AIA Vitality Points for all health screens/vaccinations/ tests when you have them done at one of our partners’ outlet or at your own preferred clinics.
The Vitality Health Check is made up of the following components:
- Body Mass Index (Weight and height measurement)
- Blood pressure test
- Blood glucose test
You may make your appointment with the clinic at selected Healthyway Medical clinic for your Vitality Health Check. The Vitality Health Check is available to all AIA Vitality members and is priced at S$6. You will receive a S$10 voucher to offset against Health Screening or Dental packages at any Healthway medical clinic when you have completed the Vitality Health Check.
For more information on this benefit, please refer to the Medical Benefit Guide.
Please note that if you do a Vitality Health Check at any of our partners' outlet or with your own preferred clinic, you will need to input and upload your Vitality Health Check results here to earn your AIA Vitality Points. Alternatively, when you sign up for screening packages at Fullerton Healthcare, or with your own preferred healthcare provider, the Vitality Health Check components will be included in the screening packages.
You will earn up to 1,500 AIA Vitality Points for each component of the Vitality Health Check (750 for taking the test, 750 if the results are in the healthy range). Points will take up to seven (7) days to reflect on your AIA Vitality Points Statement after you have successfully uploaded the results.
Completing the Vitality Health Check or health screening at any of our partners’ outlet or with your own preferred clinic qualifies AIA Vitality members for a 25% cashback on HealthyFood™ items at Cold Storage. We will let you know as soon as you qualify!
No. You can visit any of your own doctors if you wish.
You will need to manually submit the results via the AIA Vitality website or via the AIA Vitality Mobile App.
Allen Carr's Easyway will refund the full seminar fee if you are still smoking within three (3) months from the date of the first session as long as:
- You do not cancel, postpone or fail to attend any session or arrive over fifteen (15) minutes late for any session.
- You attend at least two (2) free back-up sessions within three (3) months from date of the first session.
Please note you cannot claim the money back guarantee more than three (3) months after the third session. For more info, go to www.allencarr.com.sg
You can visit AIA Vitality partners (Q&M and Healthway Dental) for exclusive dental assessment packages or your own dentist.
Please refer to Need to Know section of Healthway Dental
You will only be able to earn AIA Vitality Points once in a membership year for dental assessment.
Please refer to https://www.aiavitality.com.sg/vitality_aia_sg/web/linked_content/pdfs/know_your_health/q_and_m_partner_benefit_guide.pdf under “How to book?”
Yes, you will be awarded AIA Vitality Points for each eligible screening if the screening was completed due to medical reasons or under your doctor’s advice. Please submit your receipt and indicate the medical reasons via email at support@aiavitality.com.sg
Movies
You will be entitled to an S$3 off per standard ticket when you book through GV website or iGV App, starting from as low as S$5.50 per ticket. Refer to Golden Village Multiplex Benefit Guide for more details.
No, these special movie rates are applicable for online booking or iGV App only.
We have moved the benefit to online purchase only as this provides more convenience for members to check seating availability and to book the tickets while on the go.
Yes, there is a non-refundable booking fee of $1.50 for each transaction.
Each AIA Vitality member is limited to two (2) Discount Movie Promo Codes per week. 1 Discount Movie Promo Code is entitled to redeem for 1 movie ticket only. Once the Discount Movie Promo Code is generated, it is considered utilised and deducted from your weekly limit.
Yes, the Discount Movie Promo Codes are valid for 14 days once generated from the AIA Vitality website.
Upon successful online booking at GV website, you will receive your e-ticket with an embedded QR code under Quick TixTM. Simply scan the QR code at the usher point and proceed for entry to the auditorium. No physical tickets will be issued.
Travel - Royal Caribbean International
The amount of discount you get from our travel partners is based on your AIA Vitality Status at the time of booking. Discount is given on costs of the trip as quoted by Royal Caribbean International, excluding non-commissionable cruise fare, taxes, gratuities and surcharges. Discount is based on double occupancy; there must be a minimum of two (2) travelers. If you choose to travel alone, you will have to pay the normal cruise fare, plus a single supplement charge of 100% of the normal cruise fare, less your AIA Vitality Status Discount.
If two AIA Vitality members are travelling on the same booking, a primary traveller must be chosen. The primary traveller will receive the AIA Vitality member's discount according to his/her AIA Vitality Status. The second traveller will only qualify for the Bronze Vitality Status (regardless if he/she is an AIA Vitality member). In this instance, the travel limit of two (2) trips per year will be deducted from the primary traveller's account only. The second AIA Vitality member's travel limit will not be affected.
If more than two (2) travellers who are AIA Vitality members are travelling and each member wants to use the discount according to his/her AIA Vitality Status, the booking will need to be split. Each member will need to book separately. Please note a minimum of two (2) travellers is required for each booking.
The discount is not applicable to the non commissionable cruise fare, amendment fees, travel insurance, gratuities, taxes and surcharges. This applies to all our travel partners.
You need to contact our travel partners directly. The partner's usual modification and cancellation charges will apply if you modify or cancel your booking. Should you cancel your travel booking, the booking will still be counted as the utilization of your travel benefit.
AIA Vitality also partners with Emirates to give member discounts on flights according to member’s AIA Vitality status.
Travel - Emirates
The level of discount you get from our travel partners is based on your AIA Vitality Status at the time of booking. The AIA Vitality discount applies to the base fare for the flights and is not applicable to taxes, surcharges, fuel, levies, amendment fees, travel insurance or any other incidental/administrative fees etc.
Only Emirates fares on selected routes qualify for the AIA Vitality discount including any special offers / promotion type fares. Discount is given on Economy Class tickets only. Business Class and First Class tickets are excluded from this benefit.
AIA Vitality discount applies to return travel departing from and returning to Singapore. Fares must be booked at least 10 days before departure date.
AIA Vitality members are allowed to book for up to 8 accompanying passengers at the Bronze Vitality Status discounted rate. The AIA Vitality member must always be the travelling party on the booking.
Name changes are not allowed. This applies to the AIA Vitality member and his/her companions.
If two AIA Vitality members are travelling on the same booking, a primary traveller must be chosen. The primary traveller will receive the AIA Vitality member's discount according to his/her AIA Vitality Status. The second traveller will qualify for the Bronze Vitality Status (irrespective of whether he/she is an AIA Vitality member). In this instance, the travel limit of 2 trips each year will be deducted from the primary traveller's account only. The second AIA Vitality member's travel limit will not be affected.
If there are two or more travelers who are AIA Vitality members traveling together and each member wants to use the discount according to his/her AIA Vitality Status, the booking will need to be split. Each member will need to book separately.
The discount is only applicable on the base fare and is not applicable to taxes, fuel, levies, amendment fees, travel insurance or any other incidental/administrative fees.
Subject to the Emirates' ticket terms and prevailing terms and conditions, you may amend your booking through www.emirates.com via the "Manage Existing Booking" section or by calling your local Emirates Contact Centre on +65 6622 1770. Amendment and change fees may apply. No discounts will be applicable to these charges. Remember that any changes you make to your booking will apply to all the passengers on the same booking. Bookings are non-transferable i.e. you are not allowed to change the name of passengers or transfer the ticket to another passenger.
AIA Vitality tickets are non-refundable. This means that a 100% cancellation fee applies if a ticket is cancelled for whatever reason. Booking modifications or cancellations must be handled directly with Emirates and are subject to relevant fees and Emirates Term and Conditions would apply.
Should you cancel your travel booking, it would be considered utilization of your travel benefit.
You will not be able to use the rewards miles to pay for your AIA Vitality discounted tickets. You can however still earn Skywards rewards on your bookings per the published fare entitlement, subject to Emirates' terms and conditions.
Your AIA Vitality discount will not be given at the time of booking but you will receive it as cashback in the form of a cheque. We will send the cheque to you within three (3) weeks of receipt of your flight booking confirmation and your mailing address.
AIA Vitality also partners with Royal Caribbean to give member discounts on flights according to the member's AIA Vitality Status. Please refer to the respective benefit guides and FAQs about the benefits you can enjoy with these partners.
Please note that there is a limit of 2 trips each year across all travel partners.
Travel - AirAsia Please note: This benefit ended on 31st May 2018.
Your discount amount from our travel partners is based on your AIA Vitality Status at the time of booking. The AIA Vitality discount applies to the base fare for the flights and is not applicable to taxes, surcharges, fuel, levies, amendment fees, travel insurance or any other incidental/administrative fees etc.
AIA Vitality discount applies to return tickets originating from Singapore. The discount does not apply to promotional fares. Fares must be booked at least 10 days before departure date.
Please note that if the fare amount is $0, the travel benefit would be considered utilized in this instance.
AIA Vitality members are allowed to book for up to one (1) accompanying passenger at the Bronze Vitality Status discounted rate. The AIA Vitality member must always be the travelling party on the booking.
Name changes are not allowed. This applies to the AIA Vitality member and their companions.
If two (2) AIA Vitality members are travelling on the same booking, a primary traveller must be chosen. The primary traveller will receive the AIA Vitality member's discount according to his/her AIA Vitality Status. The second traveller will qualify for the Bronze Vitality Status (regardless if he/she is an AIA Vitality member).
This instance, the travel limit of two (2) trips each year will be deducted from the primary traveller's account only. The second AIA Vitality member's travel limit will not be affected.
The discount is not applicable to airport taxes, fuel surcharges, levies, amendment fees, travel insurance or any incidental/administrative fees. It only applies to the base rate that is publicly available.
Bookings are non-transferable, that is, you are not allowed to change the name of passengers or transfer the ticket to another passenger.
AIA Vitality tickets are non-refundable. This means that a 100% cancellation fee applies if a ticket is cancelled for whatever reason. The standard AirAsia rules and fees will apply to AIA Vitality members. Should you cancel your travel booking, the booking will still be counted as the utilization of your travel benefit.
Your AIA Vitality discount will not be given at the time of booking but you will receive it as cashback in the form of a cheque. We will send the cheque to you within three (3) weeks of receipt of your flight booking confirmation and your mailing address. Email your flight booking details and your mailing address to support@aiavitality.com.sg within five (5) days of your flight booking.
AIA Vitality also partners with Emirates and Royal Caribbean to give members discounts on flights and cruises according to their AIA Vitality Status. Please refer to the respective benefit guides and FAQs about the benefits you can enjoy with these partners
Please note that there is a limit of two (2) trips each year across all travel partners.
Travel – Marriott International Please note: This benefit ended on 31st May 2018.
AIA Vitality members can enjoy:
- An upfront 15% discount off standard room bookings (subject to availability) for eligible Marriott International hotels across Asia Pacific for all AIA Vitality members and/or
- Up to 35% additional discount in the form of cashback based on AIA Vitality Status. The cashback discount is
• Not available to Bronze AIA Vitality members.
• Not applicable for AIA Vitality members who have already utilized all of the AIA Vitality Status-based discounted hotel stays at Marriott International for the membership year.
• The cashback discount (if eligible) is based on the AIA Vitality Status of the member at the time of hotel booking, not at the time of check-in.
• Any bookings with cashback issued will be deducted from the AIA Vitality Status-based discounted hotel stays allowed for Marriott International in the membership year of which the bookings was made.
• The cashback discount applies only to bookings for one (1) room, up to a maximum of five (5) nights and amounts to one (1) AIA Vitality Status-based discounted hotel stay.
The cashback discount (if eligible) applies only to bookings for one (1) room, up to a maximum of five (5) nights and amounts to one (1) AIA Vitality Status-based discounted hotel stay.
All AIA Vitality members are eligible for the upfront discount and bookings made will not be deducted from the two (2) AIA Vitality Status-based discounted hotel stays in the membership year.
The active AIA Vitality member’s name must always be used in the booking to qualify for the discount.
If two AIA Vitality members are travelling on the same booking, a primary traveller must be chosen. The primary traveler will receive the AIA Vitality member's cashback discount (if eligible) according to his/her AIA Vitality Status.
This instance, the travel limit of two (2) trips each year will be deducted from the primary traveller's account only.
The upfront discount and cashback discount is not applicable to taxes, surcharges and other expenses.
Modifications and cancellations are allowed to be made to AIA Vitality discounted bookings.
Modifications and cancellations are allowed to be made to AIA Vitality discounted bookings.
The discounts are only applicable when you make your booking though the AIA Vitality website. You will be redirected to the Marriott International booking website and a special promotional code will be automatically applied.
The price you see on the Marriott International booking site already reflects the upfront AIA Vitality discount.
Status based cashback discounts will be credited directly to members’ bank account. If required, cashback details (i.e. bank account details) can be updated through the AIA Vitality Portal.
If you are a Marriott International Rewards member, you will be entitled to earn Marriott International Reward points for your hotel stay booked through AIA Vitality.
Vitality Health Review, Goals and Clinical Guidelines
Your Vitality Age estimates the effect of your lifestyle on your life expectancy. It is calculated using your responses to the Vitality Health Review, your results from the Vitality Health Check, and any other data provided from a verified source, for example a Vitality Nutrition Assessment with a nutritionist/dietitian or a Vitality Fitness Assessment at our fitness club partner. Your Vitality Age may be higher or lower than your actual age, depending on whether your lifestyle is having a positive or negative effect on your overall health.
AIA Vitality Points for healthy-range results are awarded based on verified data, not from self-reported values. Verified data is data submitted through a Vitality Fitness Assessment at our fitness club partner, Vitality Health Check, or Vitality Nutrition Assessment with a nutritionist/dietitian.
You will be awarded 1,000 AIA Vitality Points for completing the VHR but not for the self-reported values that you input during the VHR.
If you are pregnant, you can still complete the VHR and VHC to earn AIA Vitality Points. However, certain parts of the programme will not apply to you. For example, you will not receive a goal to reduce your weight while you are pregnant. Also, your Vitality Age may not be accurate as the underlying calculations do not take pregnancy into account.
Recommended goals are based on your health risks, which are determined by your responses to the VHR and your results from your VHC. The VHR will need to be completed before any goals are recommended. You are given the option to accept the goal after you have completed the VHR.
While all AIA Vitality members have the opportunity to earn AIA Vitality Points by achieving their health goals, you may earn more if you are at risk than if you are not at risk. Not all members will earn the same amount of AIA Vitality Points for same goals, as they are based on an individual's risk profile. The maximum AIA Vitality Points that you can earn is 6,000 per membership year for achieving health goals.
AIA Vitality recommends goals based on whether your measures are considered to be at risk for your demographic group. The goals that are recommended to you are based on your most significant risks. We may recommend fewer goals if you are not at risk in more than one area; or more goals if you are at risk in more than one area.
Your goal recommendations are based on whether your measures are considered to be at risk for your demographic group. So, if your weight is considered to be a risk to your health, AIA Vitality will recommend a goal for you to lose weight. Ask your doctor for guidance on your ideal weight if you have any concerns.
No, as goals are assigned to you by AIA Vitality based on your health risk profile, which is derived from the answers to your Vitality Health Review questions, and other verifiable sources.
Goals are tracked using verified results which you submit to us directly, or which our partners submit to us on your behalf and with your consent. Examples include the Vitality Health Check results, and workout data submitted through fitness devices such as Fitbit and Polar. The AIA Vitality mobile app also allows members to track workouts and upload the health assessment results, giving you the flexibility to keep track of your health and fitness progress anytime, anywhere.
Weight results must be submitted through a Vitality Health Check, Vitality Fitness Assessment, or Vitality Nutrition Assessment with a nutritionist/dietician. Only weight measurements from a verified source will count toward achieving a goal.
Unless there has been a change to your health profile since the goal was initially recommended, you should be able to select the goal again if you did not achieve it by the expiration date.
AIA Vitality guidelines for healthy range results and for measurement frequency are in line with HPB guidelines in Singapore regarding age, frequency, and thresholds. Where necessary, if a guideline is not specific enough, AIA Vitality is aligned to international best practice.
The AIA Vitality programme is based on evidence-based science and aligns to local government authorities or reputable organisations, such as the World Health Organisation. The programme does not endorse or recommend any particular treatment and is geared towards changing behavior (e.g. eating healthy food).
Regarding the use of supplements/vitamins, the programme promotes a healthy, balanced diet, choosing from a wide variety of nutrient-rich foods and is based on international best practice guidelines. Dietary supplements should not replace a healthy, balanced diet. They cannot compensate for poor lifestyle practices, such as inactivity, smoking, stress and poor dietary practices that, if continued over time, will increase one's risk for disease. Therefore, they are not included in the programme.
As an AIA Vitality member, we reward you a $150 bonus for achieving Platinum Status, for leading a healthier life. Members whose next membership anniversary due date falls after 1 January 2019 and have achieved Platinum Vitality Status will be entitled to the Platinum Bonus amount at S$150.
Members whose next membership anniversary due date falls between 1 January 2018 and 31 December 2018 will be entitled to the Annual Cashback amount as below. After 31 December 2018, this benefit will cease and be replaced with the Platinum Bonus.
How do I claim my Platinum Bonus?
Upon achieving Platinum Vitality Status, you will be receiving an email from AIA Vitality to provide us with your bank account details. Upon submission of your bank account details, your Platinum Bonus will be credited to you within 90 days after your membership anniversary date. AIA Vitality members who do not provide their bank details within 65 days following their membership anniversary will not receive their Platinum Bonus.
What do I do if I have changes to my bank account details after submission?
Please refer to the following steps to update your bank account details:
- Login to AIAVitality.com.sg
- Go to the tab "Status Bonus"
- Click on "Get Started"
- Update your new bank account details
What do I do if I have not received my Platinum Bonus after sending in my bank account details? Kindly write in to support@aiavitality.com.sg for our support team to assist you further on this.
If I have terminated my AIA Vitality membership, will I still be eligible for the Platinum Bonus?
Unfortunately, you will need to be an existing AIA Vitality member in order to enjoy the Platinum Bonus benefit. You will need to renew your AIA Vitality membership in order to receive the Platinum Bonus.
Click https://www.aiavitality.com.sg/memberportal/points_and_status/earn_points to learn how to move up to Platinum Vitality Status.
Information and prices (if any) are correct as at 13 June 2017 and are subject to change.
Contact Us
If you haven't found an answer to your question here, you can contact AIA Vitality directly.