Frequently Asked Questions

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AIA Vitality Programme

1. How do I join AIA Vitality?  

If you are an AIA policyholder or insured with AIA and you are eighteen (18) years of age or older, you may sign up to the AIA Vitality programme through:

  • eCare - go to  www.aia.com.sg and login to eCare to join the programme. If you do not have access to eCare, you can call us on 1800 248 8000 or visit AIAVitality.com.sg to sign up.
  • Your AIA Financial Services Consultant(FSC)/Insurance Representative(IR) - approach your FSC/IR to let him/her know you want to sign up for the AIA Vitality programme.
  • AIA Customer Service Centre - just walk-in to our Customer Service Centre branch and let a Customer Service Officer know you want to sign up to AIA Vitality programme.

2. How do I earn AIA Vitality Points?  

You earn AIA Vitality Points by engaging in a number of activities focused on helping you know more about your health and improving it. Earn AIA Vitality Points by getting to know more about your health using our online health assessments or go for health/dental screenings or vaccinations - it all adds up. After you know more about what you need to improve, you earn AIA Vitality Points for healthy activities such as gym visits, physical exercise, buying HealthyFood™ items and declaring non-smoker status. Your AIA Vitality Points add up to help you achieve your AIA Vitality Status - an indication of how much effort you are making to improve your health. The more AIA Vitality Points you earn, the higher your AIA Vitality Status and the greater the rewards you can enjoy.

Please note that the AIA Vitality Points you can earn are subject to annual limits. For the summary of activities and points per activity you can earn in a membership year, click  here.

Check out on how to earn points here

3. What is AIA Vitality Status?  

As you take steps to improve your health, we will award you AIA Vitality Points. Your AIA Vitality Points add up and help you achieve what we call your AIA Vitality Status. As an AIA Vitality member you start on Bronze Vitality Status. As you get healthier and accumulate AIA Vitality Points, your AIA Vitality Status improves from Bronze, to Silver, then Gold and ultimately Platinum! The higher your AIA Vitality Status, the greater your rewards.

AIA Vitality Status AIA Vitality Points
Bronze 0 - 9,999
Silver 10,000 – 19,999
Gold 20,000 – 29,999
Platinum 30,000 and above
4. What rewards can I enjoy when I sign up for AIA Vitality?  

As an AIA Vitality member, you can enjoy the following benefits and rewards:

  • Free additional coverage or up to 25% upfront discount off your first- year premium when you buy selected AIA insurance policies. Refer to AIA Vitality Insurance Benefits Guide for more details, or speak to your AIA Financial Services Consultant/ Insurance Representative.
  • Up to 25% cashback on HealthyFood™ purchases at Cold Storage.
  • 20% savings on membership fees at our fitness club partner
  • 25% savings on fitness monitor devices: Fitbit and Polar.
  • Exclusive health screening/vaccination rates at Fullerton Healthcare.
  • Discounted movie tickets at Golden Village Multiplexes.
  • Up to 50% savings on cruises and flights, subject to your AIA Vitality Status.
  • $150 Platinum bonus upon achieving Platinum Status

Terms and conditions apply. Refer to each  partner benefit guide for more info.

5. How do I check if my AIA Vitality Points are updated?  

Your AIA Vitality Points may take up to two (2) weeks to reflect on your AIA Vitality Points Statement after completion of your wellness activities such as logging a workout and nutrition tracking as well as wellness activities at our partner outlets, such as Cold Storage, Fullerton Healthcare and our fitness club partner.

Your AIA Vitality Points should be reflected on your AIA Vitality Points Statement within two (2) weeks of you completing an activity. They can be checked on your AIA Vitality Points Statement or AIA Vitality mobile app. If your AIA Vitality Points are not reflected on the AIA Vitality Points Statement, please email us at  support@aiavitality.com.sg or call us at 1800 248 8000.

Please note for certain activities such as Vitality Health Check at any of our partners’ outlet or with your own preferred clinic or fitness assessments at our fitness club partner, you may need to key in your results and upload scanned reports to our website, to obtain AIA Vitality Points. Please refer to each   partner benefit guide for further details.

6. How long do I retain my AIA Vitality Status once I reach it?  

Once you have reached your AIA Vitality Status it will remain throughout the membership year and will be carried over to the following membership year. Your AIA Vitality Points however will not be carried over to the following membership year and will be reset to zero. In order to maintain your AIA Vitality Status, you will need to accumulate sufficient AIA Vitality Points in each year.

For example: Claire achieves Gold Vitality Status in her 1st year and can instantly enjoy the rewards and benefits as a Gold Vitality member. Claire's Gold Vitality Status will be carried over to the 2nd year and she may continue to enjoy the rewards and benefits of a Gold member. To maintain her Gold membership through to the 3rd year, Claire will need to continue with her wellness activities and accumulate sufficient AIA Vitality Points. If Claire fails to accumulate enough points, her AIA Vitality Status in the 3rd year will be set according to the points she earned in the 2nd year.

7. What happens when my AIA Vitality Points are not reflected accurately?  

If you believe your AIA Vitality Points are not reflected accurately, please email us at support@aiavitality.com.sg or call us on 1800 248 8000. We may need you to provide us with relevant details such as receipts and screenshots of your workouts.

8. Can I transfer AIA Vitality Points or benefits to my spouse/children?  

AIA Vitality Points and benefits are not transferable to another person/member.

9. What happens to my AIA Vitality membership when my AIA insurance policy(ies) have matured/ceased?  

Your AIA Vitality membership will remain valid until the end of your membership year. You will not be able to renew your membership if you no longer own any AIA insurance policy or are no longer insured with AIA.

If you decide to take up a new AIA insurance policy within sixty (60) days of the end date of your AIA Vitality membership, we will retain your AIA Vitality Points and AIA Vitality Status provided the insurance policy is successfully incepted within the sixty (60) days period.

10. Can I pay my AIA Vitality membership fees together with my AIA insurance premiums?  

AIA Vitality membership fee is charged separately from your AIA insurance premiums. The billing date of your AIA Vitality membership fee may not fall on the same date as your AIA insurance policies.

11. How do I renew/cancel my AIA Vitality membership?  

Your AIA Vitality membership runs for a period of twelve (12) months from the date you join the AIA Vitality Programme and is automatically renewed. To ensure that your membership is in place, please inform us of any changes in your payment details.

If you would like to cancel your membership, click here.

Please note that cancellation of your AIA Vitality membership will mean losing access to all AIA Vitality rewards and benefits, AIA Vitality Insurance Benefits.

12. How do I pay for my AIA Vitality membership?  

AIA Vitality offers several convenient ways for you to make payment for your membership fees:

  1. GIRO: You may sign up for GIRO payment by calling AIA Customer Care Hotline at 1800 248 8000 or emailing support@aiavitality.com.sg to request for a GIRO form.
  2.  AXS: You may wish to make payment through the AXS machine find locations here), AXS e-station or AXS m-station through the mobile app. When you are making payment through the AXS channels, please choose “Vitality Membership” and enter your membership number (for example V123456789) contact number and payment amount.
  3. Cheque: Cheques should be crossed and made payable to AIA Singapore Private Limited.
    Please write your AIA Vitality membership number on the back of the cheque.
  4. Internet Banking: You may pay the membership fees via Internet Banking if you have signed up for Internet Banking service with any of the following banks - DBS, OCBC, UOB, Citibank, HSBC or Standard Chartered Bank. Any queries related to the setting up of the internet banking facilities should be directed to the respective banks.
  5. Singpost branches or Self-service Automated Machines (SAMs): You can pay for the membership fees by cash card or NETS at any Singpost branches. You can also pay the premiums by NETS at any SAM. Please provide your AIA Vitality membership number, contact number and payment amount when making payment. Singpost will issue the receipts directly to you for all payments made at Singpost branches and SAMs.
  6. Credit Card: When you sign up for AIA Vitality using eCare or via AIAVitality.com.sg, you will be prompted to provide your credit card details for payment.  We accept VISA and MasterCard  credit cards.

For recurring payment, do indicate by checking the option in the online payment form.

13. How do I change my payment mode?  

Please email  support@aiavitality.com.sg or call us on 1800 248 8000 for any changes/queries on payment.

14. When do I receive my AIA Vitality membership card?  

Within five (5) working days upon our receipt of your membership fee.

15. Where do I use the AIA Vitality card?  

You need to use your AIA Vitality membership card at our partners' outlets to enjoy AIA Vitality benefits and to earn your AIA Vitality Points.

16. What happens if I lose my AIA Vitality card?  

If you lose your card, you will need to email us at  support@aiavitality.com.sg or call us on 1800 248 8000. There will be a replacement fee chargeable for lost/damaged cards.

Weekly Challenge

17. What is the AIA Vitality Weekly Challenge App?  

AIA Vitality Weekly Challenge app rewards AIA Vitality members with $5 worth of Rewards every week when they earn 250 Physical Activity Vitality Points weekly. Members need to download the AIA Vitality Weekly Challenge App and sync a compatible fitness device to track their activities.

18. Can anyone download the AIA Vitality Weekly Challenge App and start earning the Rewards?  

You need to be a valid AIA Vitality Member and login the App using your AIA Vitality password to start earning the weekly rewards.

19. Where do I download the AIA Vitality Weekly Challenge App?  

Download the AIA Vitality Weekly Challenge App from the App store or the Google Play store.

20. How do I login to AIA Vitality Weekly Challenge App?  

Please login with your NRIC and AIA Vitality password.

Click here to view a video on how you can get started.

21. How do I start using AIA Vitality Weekly Challenge?  

Complete your Online Vitality Health Review in order to earn rewards, sync a fitness device or fitness app that is compatible with AIA Vitality Weekly Challenge app and start clocking your workout points.

22. What are the features of AIA Vitality Weekly Challenge App?  

AIA Vitality Weekly Challenge App tracks your daily points achieved for each week, allows you to choose your Rewards from our list of Partners and redeem the Reward via the App. You can also add friends to your Fitness Network.

23. What is the difference between AIA Vitality Weekly Challenge and Active Rewards?  

AIA Vitality Weekly Challenge is a mobile app designed to improve and replace the current Active Rewards. Continue to achieve your 250 workout points weekly and get to choose your weekly $5 rewards from Cold Storage or Starbucks!

24. How do I earn points for AIA Vitality Weekly Challenge?  

Work out in a partner gym, track your walk, run, cycle or swim with a tracking device linked to AIA Vitality to earn Physical Activity Vitality Points. Earn at least 250 AIA Vitality Points every week to enjoy the Rewards.

25. How do I redeem my Rewards?  

Log in to the AIA Vitality Weekly Challenge app.

  • Tap on the Rewards icon followed by Choose Your Rewards
  • Choose the Reward you wish to enjoy and transfer it to your 'Rewards Wallet'.
  • Once the Reward is redeemed to your 'Rewards Wallet', you may start using it. Note that Rewards expire after 14 days starting from the day you earned your Reward.
  • To use your Reward, flash or key in the in-app unique code according to the instructions on the app and enjoy your Reward!

Click here to view a step-by-step video guide on reward redemption.

26. Will I still enjoy the rewards from AIA Vitality Weekly Challenge if I have already achieved the limit of 15,000 AIA Vitality Points from daily workouts?  

Yes, you will still enjoy the Rewards from the Vitality Weekly Challenge App if you achieve your weekly target. You will not earn additional Physical Activity Vitality Points if you have reached the maximum of 15,000 Physical Activity Vitality Points for the membership year.

27. Workout points earned for the week at our fitness club partner will be awarded on the following Monday. Will this count towards my weekly target?  

Yes, the Reward will get pushed out to you if you have achieved your previous week's target.

28. How do I add friends in the AIA Vitality Weekly Challenge App?  

Log in to the AIA Vitality Weekly Challenge App.

  • Select 'Friends' tab (2nd tab from the bottm right)
  • Select 'Search' function (located at the top left)
  • Key in your friends' full name or email address.
  • Click on the 'plus' icon beside their name or email address to add them
29. How do I view my profile?  

Go to the 'Friends' Tab (1st tab from the right from at the bottom). From here, you can do the following:

  • Check your Vitality Age
  • View the FAQs
  • Link a Device or App
  • Scan a promotion code
  • Send AIA Vitality an email via 'Contact Us'
30. How do I view my past week's performance?  

Go to the 'Friends' Tab (1st tab from the right from at the bottom). From here, you can do the following:

  • Log in to the AIA Vitality Weekly Challenge App
  • Select the 'Activity Log' tab (1st tab from the bottom right)
  • Swipe left and right for past and current performance.
31. Am I able to view my past Vitality workout points using the AIA Vitality Weekly Challenge App?  

Your AIA Vitality workout points shown on the App will only be accounted for from the date you first log into the App. To view your existing AIA Vitality workout points earned for the year, please log into the AIA Vitality membership portal to check your points statement.

32. When will my Rewards expire?  

Your AIA Vitality Weekly Challenge Rewards will expire 14 days from the date earned.

Example: If you earn the 250 points on 07 December 2016, your Reward would expire on 21 December 2016.

33. After redeeming the Reward from Rewards Wallet Page, I noticed that the Reward is still being shown. Does this mean that I can re-use the eVoucher?  

The eVoucher will still reflect on the App until it expires after 14 days of earning the Reward. The eVoucher can only be used once.

34. If I first download the App on a Wednesday, do I still need to achieve 250 points for the week to earn my Reward?  

The weekly target for your first week will be pro-rated depending on which day of the week you download the App. You will be able to see your first week's target on the Home screen.


AIA Vitality Insurance Benefits

35. How does the AIA Vitality insurance Benefits work?  

As an AIA Vitality members, you can enjoy free additional coverage or an upfront discount off your first year premium when you buy selected AIA insurance policies.

Please refer to the AIA Vitality Insurance Benefits Guide for more information.

36. Who can qualify for the AIA Vitality insurance Benefits?  

To qualify for the AIA Vitality Insurance Benefits, you must have a valid AIA Vitality membership and be the insured of the eligible AIA insurance policy purchased.

37. If my AIA Vitality Status has changed, when will this be reflected in my AIA insurance premium?  

The AIA Vitality Insurance Benefits based on AIA Vitality Status is determined once a year, forty-five (45) days before the next policy anniversary.

38. If I have been at Gold or Platinum Vitality Status continuously for many years, will my premium discount increase continuously?  

Your premium discount increases each year when you achieve a Gold or Platinum Vitality Status. However, the premium discount is capped at 15%. Based on the example in the AIA Vitality Insurance Benefits Guide, in year 4 at Platinum Vitality Status you receive a premium discount of 7%; in year 5 if you continue to be at Platinum Vitality Status, your premium discount will increase to 9%. The premium discount continues to increase if you maintain either Gold or Platinum Vitality Status in subsequent years until the 15% cap is reached.

39. If my AIA Vitality Status is always at Bronze/Silver, will I end up paying more premium than if I were to buy the same policy without AIA Vitality insurance premium discount?  

No, as the AIA Vitality insurance premium discount percentage is floored at 0%.

40. How and when do I receive my AIA Vitality insurance premium discount?  

Your AIA Vitality insurance premium discount will be used to offset your AIA insurance premium. You only need to pay the nett premium amount payable after the AIA Vitality insurance premium discount percentage is applied. You can refer to the Benefit Guide.

41. Is there a limit on the number of policies that I can enjoy the AIA Vitality Insurance Benefit with?  

No, as an AIA Vitality member, you can buy as many policies as you like and enjoy the AIA Vitality Insurance Benefit as long as the policies are entitled to the AIA Vitality Insurance Benefit.

42. If I bought a policy with AIA Vitality insurance premium discount two (2) years ago and I have been at Platinum Vitality Status for the past two (2) years, my current premium discount is 9%. If I buy another policy with AIA Vitality insurance premium discount today, do I also enjoy 9% premium discount on my new policy?  

No, the AIA Vitality insurance premium discount for the new policy will start from the initial premium discount percentage which is 10%*.

*The existing 5% upfront premium discount is only applicable to first-year premiums based on standard life. Discount will not be applicable on any extra premiums due to loading. Discount applicable from the second policy year onwards will depend on the AIA Vitality Status attained and is adjusted against this 5%.The existing 5% upfront premium discount is not applicable to AIA Max Essential.

*The additional 5% premium discount is only applicable to first-year premiums based on standard life and will not be applicable on any extra premiums due to loading. This promotion is available until 30 Nov 2017.

43. What discount will I enjoy if I purchase AIA Max Essential?  

You will receive an upfront discount of 5% from AIA Max Essential in the 1 st policy year. 2 nd policy year, you enjoy Vitality status-based discount each year on renewal (first policy anniversary). If you achieve Gold Status, your premium discount will increase to 1%. In 3 rd policy year, if you achieve Platinum status, your premium discount will increase to 3%. You must maintain Gold/Platinum Status to continue to increase your yearly premium discount, up to 15%.

*The additional 5% premium discount is only applicable to first-year premiums based on standard life and will not be applicable on any extra premiums due to loading. This promotion is available until 30 Nov 2017.

44. Are my existing policies entitled to the AIA Vitality Insurance Benefits when I sign up for AIA Vitality programme?  

No, only new eligible policies purchased as an AIA Vitality member will be entitled to the AIA Vitality Insurance Benefit with the exception of AIA Max Essential.

45. When will I be notified on how much my premium amount after discount is for the next policy year?  

We will inform you on the premium discount amount and the nett premium amount payable for the next policy year fourteen (14) days before the next policy anniversary. If you are on GIRO payment, the deduction will automatically be based on the nett discounted premium amount due.

46. What happens to my AIA Vitality Insurance Benefits if I terminate my AIA Vitality membership?  

You no longer get to enjoy the AIA Vitality Insurance Benefit. Your insurance premium discount percentage will be set to 0% starting from the next policy anniversary but your policy(ies) will remain in-force. For example, your current premium discount is at 9%, when you terminate your AIA Vitality membership, your premium discount will be set to 0% starting from the next policy anniversary.

HealthyFood™ Benefit at Cold Storage

47. What benefits do I receive at Cold Storage as an AIA Vitality member?  

As an AIA Vitality member, you can enjoy 15% cashback on HealthyFood™ purchases at Cold Storage when you complete the Online Vitality Health Review or 25% cashback on HealthyFood™ purchases at Cold Storage when you complete the AIA Vitality Health Check. Cashback will be payable in the form of e-vouchers.

You can unlock the cashback on HealthyFood™ purchases at Cold Storage within twenty-four (24) hours after you have completed the online Vitality Health Review or uploaded your Vitality Health Check results from any of our partner outlet or with your own preferred clinic on AIA Vitality Portal. Monthly cashback is based on monthly HealthyFood™ spend cap of S$160 on HealthyFood™, before GST.

You will also earn 10 AIA Vitality Points for every S$4 spent on HealthyFood™ (up to 400 AIA Vitality Points per month) to help you reach a higher AIA Vitality Status and enjoy greater rewards.

Example:

Jo is an AIA Vitality member and she went for an AIA Vitality Health Check at her preferred clinic and activated her 25% cashback on HealthyFood™. Jo then spent S$180 on HealthyFood™ items in the same month. Due to the cap of S$160/month on HealthyFood™ purchases that qualify for the cashback, Jo will receive S$40 cashback.

Jo will also receive 400 AIA Vitality Points (as there is a cap of 400 AIA Vitality Points per month).

48. How do I earn the cashback on HealthyFood™ purchases at Cold Storage?  

Please present your AIA Vitality membership card to the cashier at the point of making payment. The cashier will scan your AIA Vitality membership card to record the HealthyFood™ items you have purchased. If you fail to present your card, we will not be able to track your spend on HealthyFood™ and therefore you will neither be able to enjoy the cashback on HealthyFood™ purchases nor earn AIA Vitality Points

49. Is the cashback applied at the point of sale?  

No, you will receive your cashback in the form of Cold Storage vouchers for use on any item at Cold Storage.

Please note vouchers are issued only in denominations of $5 or $10. If your cashback amount cannot be broken down evenly into these denominations, the remaining amount will be carried over to the following month.

Example:

Jo is entitled to $24 cashback. She will receive two $10 Cold Storage vouchers by email. The remaining $4 will be carried over to the next month and issued with the next month's voucher provided it is within the $5 or $10 denominations.

Please see  Cold Storage Benefit Guide for more details.

50. When will I receive my vouchers?  

Vouchers will be sent to you electronically via email in the middle of each month. Issued vouchers can only be used once.

If you do not receive the vouchers by email or have misplaced your unutilized vouchers, you can access your vouchers from your AIA Vitality account. Should you need further assistance, please contact us by email:  support@aiavitality.com.sg or call us at 1800 248 8000.

Here are the steps to accessing your Cold Storage vouchers from the AIA Vitality website:

Login to the Vitality Members’ Portal > Improve Your Health > Healthy Eating > Under Cold Storage – Find Out More > HealthyFood TM – Voucher View> Click on the “I” icon  to reprint the vouchers.

51. How do I redeem my vouchers?  

You can redeem your voucher at any Cold Storage supermarket by printing it out and presenting it to the checkout cashier, who will scan the unique barcode.

52. How do I know how much cashback I have accumulated at Cold Storage?  

You can view your HealthyFood™ spend and cashback accumulated on your AIA Vitality Points Statement which will be updated weekly. To view your AIA Vitality Points Statement, log on to AIAVitality.com.sg

53. Is there an expiry date on the vouchers?  

Cold Storage vouchers will expire six (6) months from the date of issue. Cold Storage’s voucher terms and conditions apply.

54. Which items are HealthyFood™ items?  
  • A’ HealthyFood™’ is food that is nutrient-rich, low in saturated fat, added sugars, sodium (salt), and cholesterol, and free of trans fatty acids. These foods are characteristically good sources of vitamins, minerals and sometimes fibre and usually have a low calorie-density. These are all foods that are believed to have health promoting properties. The AIA Vitality programme has advocated the best choice within each food group to qualify for the cashback, in order to incentivise members to shift their purchasing habits to include more of these foods.

Diets high in saturated fat, high in sugar and low in fibre are associated with an increased risk of developing chronic diseases. Population dietary guidelines recommend that one limits the amount of sugar and saturated fat they eat and increases the amount of fibre consumed.

Therefore, the criteria for HealthyFood™ is as below:

HealthyFood™ items are subject to updates and changes periodically and are subject to availability at Cold Storage supermarkets.

Item Criteria
Fruit all plain fresh, frozen and dried fruit or fruit canned in natural juice
Vegetables all plain, fresh and frozen vegetables and fresh herbs
Carbohydrate-rich foods High in fibre:  = 6g per 100g
Low in saturated fat:   = 1.5g per 100g
Not high in added sugars:  = 12.5g per 100g  (breads, cereals)
Low in added sugars: < 5g per 100g (crackers)
Not high in sodium:  = 590mg per 100g
Protein-rich foods all uncooked eggs All unflavoured, unseasoned, fresh and frozen skinless chicken and chicken mince
All unflavoured, unseasoned fresh and frozen fish and seafood, fish tinned in brine, water, olive or canola oil and tomato or chilli sauce
All unflavoured, unseasoned fresh or frozen ostrich and ostrich mince
All unflavoured, unseasoned fresh and frozen skinless turkey
All unflavoured, unseasoned tofu
Dairy and dairy alternatives Fat-free unflavoured, fresh, long-life, UHT and powdered milk
Fat-free plain and flavoured yoghurt with no added sugar
Fat-free plain and unflavoured cottage cheese
Unsweetened soy milk
Lentils and legumes All dried legumes and legumes canned and bottled in brine and tomato sauce
Oils, spreads, nuts and seeds Olive, canola and avocado oil
Olive oil spray
Canola and olive oil spreads
Plain, raw, unsalted nuts and seeds
Unsweetened, no sugar added peanut and nut butter

The product selection process for the AIA Vitality HealthyFood™ benefit is constantly under review; we may therefore revise our position, depending on scientific and industry developments

Cold Storage currently carries over 6,000 food items classified under HealthyFood™. To find out which items are classified under HealthyFood™,look for the:

  • V on the price ticket
  • HealthyFood™ tag on the price tag of items on Cold Storage shelves

HealthyFood™ items are also marked 'V' on your Cold Storage receipt.

You may also find the complete list of HealthyFood™ items  here.

55. How does AIA Vitality's HealthyFood™ list compare to the HPB's Healthy Choice list?  

Both benefits rely on a set of predetermined criteria according to nutritional value. The Healthier Choice symbol indicates which products are the healthier options when compared to similar products. The HealthyFood™ list was devised after considering the best choices within each food group that, when eaten in the recommended quantities, will form part of a healthy, balanced diet. Therefore, the two lists may not contain the same items.

Fitness First

56. What type of club membership is available to AIA Vitality members?  

Exclusively for AIA Vitality Members from 1 June 2018:

You will earn Vitality Points for your workouts at Fitness First clubs.

Please enquire/ sign-up at your preferred fitness club.

57. How do I sign up for the Fitness First AIA Vitality membership and when can I start?  

You can visit a Fitness First club of your choice and present your AIA Vitality Membership Card (physical or eCard) to their staff for verification. You will be required to complete the membership registration forms and make payment for first month's dues and Start-up Fee, if any. A photo of you will be taken and the Fitness First club membership card issued.

You can start the benefit on first day of a calendar month, from 1 June 2018. Your club membership will be renewed upon payment monthly, unless you cancel your club membership/ AIA Vitality membership/ AIA insurance policy.

58. How will I earn AIA Vitality Points at Fitness First?  

You must have your Fitness First membership card scanned at the Fitness First club reception, before you start your workout.

You will earn 100 Vitality Points a day for each workout session at Fitness First. You will only earn points for one physical activity a day, which includes gym/yoga session, walking, running and other activities tracked with fitness devices. If you exercise more than once a day, we will record only the highest points earning activity.

Vitality Points may take up to one week to reflect on your Vitality Points Statement.

59. I would like to cancel my AIA Vitality membership, how does it affect my Fitness First club membership?  

Should your AIA Vitality membership not be renewed and you are within the 12-month contract period of your Fitness First membership, you will be liable for the early cancellation/ termination fee, as advised by Fitness First. Alternatively, you may continue your membership under the prevailing retail rate offered at Fitness First.

60. How will AIA Vitality know if I have been to Fitness First clubs?  

You must have your Fitness First membership card scanned at the Fitness First club reception, before you start your workout. These visits will then be recorded and your Vitality Points will be awarded. It may take up to one week for your points to reflect on your statement.

61. I have an existing contract with Fitness First, do I still qualify for this benefit?  

If you have an existing club membership with Fitness First, your existing contract term must come to an end with no outstanding payment before you can sign up for the AIA Vitality membership benefit. You may, however, earn Vitality Points under your existing contract.

To start earning Vitality Points, simply provide Fitness First with your AIA Vitality membership details at the Fitness First club reception. You will start to earn Vitality Points seven (7) days after registration at Fitness First.

62. I am on a Fitness First corporate club membership, will I be able to earn AIA Vitality Points?  

If you are on Fitness First corporate membership, you will be able to earn Vitality Points. To start earning Vitality Points, simply provide Fitness First with your AIA Vitality membership details at the Fitness First club reception. You will start to earn Vitality Points seven (7) days after registration at Fitness First.

63. How do I cancel my Fitness First AIA Vitality membership benefit?  

Please proceed to any Fitness First club reception to cancel your membership in person, giving one full calendar months’ notice.

If you are within your commitment period, Fitness First will charge a cancellation/ termination fee which they will collect from you. This is part of the Agreement given to you while you signed-up at Fitness First.

64. How can I reinstate the Fitness First AIA Vitality membership benefit once it has been cancelled?  

Please enquire/ sign-up at your preferred fitness club.


Physical Activities / Fitness Events

65. Can I earn AIA Vitality Points when I walk/jog?  

You can earn up to 100 AIA Vitality Points a day when you walk/jog using a fitness device or a fitness app that can sync with AIA Vitality. AIA Vitality Points are based on the intensity of your exercise and are awarded when you upload your exercise details to AIA Vitality. Go to the respective  Benefit Guides for details on how the devices can be linked to AIA Vitality Points.

66. I am already actively swimming/ cycling/ boxing/ doing weight lifting at my own gym. How do I get points for the workout activities that I’m already doing?  

You are required to use a fitness device/app that can track your activity. Please click here for a list of fitness devices compatible with AIA Vitality.

67. I am having problems tracking my workout using my existing fitness device/ fitness application. What should I do?  

We recommend that you contact the fitness device’s or fitness application’s support service directly to acquire specialist assistance.

Click on the link below to find out how to check your workout data on Apple Health:

Apple Health

68. I exercise multiples times a day, how will AIA Vitality Points be awarded?  

Only one exercise activity a day will be awarded AIA Vitality Points. If you have done more than one activity, we will capture the activity that earns the highest points, which shall be capped at 100 AIA Vitality Points.

Please note that there is a limit of 15,000 AIA Vitality Points per membership year for all physical activities, which include: gym, yoga and organized fitness events and physical activities tracked with fitness devices

69. I participated in a marathon event recently. How do I receive AIA Vitality Points for this?  

See the list of fitness events for which you can be awarded AIA Vitality Points. You will need to submit the event details such as your bib number, results and other information that may be relevant. We will award you AIA Vitality Points based on the type and distance of the event.

Please note these Vitality Points will not be accorded for Weekly Challenge.

If you are unable to find a specific fitness event, please email us at support@aiavitality.com.sg or call us on 1800 248 8000. We may include the event subject to our assessment.

70. How do i sync a Fitness Device?  

Click here to view a step-by-step video guide on how to link your fitness device or app to the AIA Vitality Weekly Challenge app.


Health Screening/Vaccination/Smoking Cessation/Dental

71. I recently completed a health screen/vaccination. Can I use the results to earn AIA Vitality Points?  

Yes! You can earn AIA Vitality Points for all health screens/vaccinations/ tests when you have them done at one of our partners’ outlet or at your own preferred clinics.

72. What is the Vitality Health Check?  

The Vitality Health Check is made up of the following components:

  • Body Mass Index (Weight and height measurement)
  • Blood pressure test
  • Blood glucose test
  • Cholesterol test

You must make an appointment with our partner clinics for your Vitality Health Check. The Vitality Health Check is available to all AIA Vitality members and is priced at S$15

Please note that you will need to input and upload your Vitality Health Check results here to earn your AIA Vitality Points, after your Vitality Health Check.

You will earn up to 6000 AIA Vitality Points if all four of your results are within the healthy ranges. That's 1,500 AIA Vitality Points for each component of the Vitality Health Check - 750 for taking the test, and 750 if the result is within the healthy range.

Points will take up to seven (7) days to reflect on your AIA Vitality Points Statement after you have successfully uploaded the results.

After you have uploaded your results for your Vitality Health Check, you will qualify for a 25% cashback on HealthyFood TM purchases. You will receive an email from AIA Vitality informing you of your eligibility.

73. Do I have to complete the health screen/vaccines with only AIA Vitality partners?  

No. You can visit any of your own doctors if you wish.

74. How do I earn my AIA Vitality Points?  

You will need to manually submit the results via the AIA Vitality website or via the AIA Vitality Mobile App.

75. What happens if I am unable to stop smoking after attending Allen Carr's Easyway to stop smoking seminar?  

Allen Carr's Easyway will refund the full seminar fee if you are still smoking within three (3) months from the date of the first session as long as:

  • You do not cancel, postpone or fail to attend any session or arrive over fifteen (15) minutes late for any session.
  • You attend at least two (2) free back-up sessions within three (3) months from date of the first session.

Please note you cannot claim the money back guarantee more than three (3) months after the third session. For more info, go to  www.allencarr.com.sg

76. Where can I go for my dental checks?  

You can visit AIA Vitality partners (Q&M and Healthway Dental) for exclusive dental assessment packages or your own dentist.

77. How do I enjoy the dental assessment package with Healthway Dental as an AIA Vitality member ?  

Please refer to Need to Know section of Healthway Dental

78. I visit the dentist twice a year; will I earn AIA Vitality points each time I visit?  

You will only be able to earn AIA Vitality Points once in a membership year for dental assessment.

79. How do I enjoy the special package with Q&M as an AIA Vitality member?  

Please refer to https://www.aiavitality.com.sg/vitality_aia_sg/web/linked_content/pdfs/know_your_health/q_and_m_partner_benefit_guide.pdf under “How to book?”

80. Will I get points if I complete my mammogram, prostate or colon cancer screening due to clinical reasons although I don’t meet the age criteria?  

Yes, you will be awarded AIA Vitality Points for each eligible screening if the screening was completed due to medical reasons or under your doctor’s advice. Please submit your receipt and indicate the medical reasons via email at support@aiavitality.com.sg


Movies

81. What is the special movie rate I can enjoy as an AIA Vitality Member?  

You will be entitled to an S$3 off per standard ticket when you book through GV website or iGV App, starting from as low as S$5.50 per ticket. Refer to Golden Village Multiplex Benefit Guide for more details.

82. Can I enjoy the special movie rates at the GV Ticketing Counter?  

No, these special movie rates are applicable for online booking or iGV App only.

83. Why can't I enjoy the special movie rates when I walk-in to purchase at GV Ticketing Counter?  

We have moved the benefit to online purchase only as this provides more convenience for members to check seating availability and to book the tickets while on the go.

84. Will there be an online booking fee?  

Yes, there is a non-refundable booking fee of $1.50 for each transaction.

85. How many Discount Movie Promo Codes can I request?  

Each AIA Vitality member is limited to two (2) Discount Movie Promo Codes per week. 1 Discount Movie Promo Code is entitled to redeem for 1 movie ticket only. Once the Discount Movie Promo Code is generated, it is considered utilised and deducted from your weekly limit.

86. Is there an expiry date for the Discount Movie Promo Codes?  

Yes, the Discount Movie Promo Codes are valid for 14 days once generated from the AIA Vitality website.

87. How do I collect my online purchase discounted movie tickets?  

Upon successful online booking at GV website, you will receive your e-ticket with an embedded QR code under Quick Tix TM. Simply scan the QR code at the usher point and proceed for entry to the auditorium. No physical tickets will be issued.

Travel - Royal Caribbean International

88. How does the Royal Caribbean discount work?  

The amount of discount you get from our travel partners is based on your AIA Vitality Status at the time of booking. Discount is given on costs of the trip as quoted by Royal Caribbean International, excluding non-commissionable cruise fare, taxes, gratuities and surcharges. Discount is based on double occupancy; there must be a minimum of two (2) travelers. If you choose to travel alone, you will have to pay the normal cruise fare, plus a single supplement charge of 100% of the normal cruise fare, less your AIA Vitality Status Discount.

89. What is the process if two AIA Vitality members are travelling together on Royal Caribbean International?  

If two AIA Vitality members are travelling on the same booking, a primary traveller must be chosen. The primary traveller will receive the AIA Vitality member's discount according to his/her AIA Vitality Status. The second traveller will only qualify for the Bronze Vitality Status (regardless if he/she is an AIA Vitality member). In this instance, the travel limit of two (2) trips per year will be deducted from the primary traveller's account only. The second AIA Vitality member's travel limit will not be affected.

90. What if I would like to make a Royal Caribbean International booking for more than two travellers, all of whom are AIA Vitality members?  

If more than two (2) travellers who are AIA Vitality members are travelling and each member wants to use the discount according to his/her AIA Vitality Status, the booking will need to be split. Each member will need to book separately. Please note a minimum of two (2) travellers is required for each booking.

91. Is the discount on travel applicable to taxes, travel insurance, gratuities etc?  

The discount is not applicable to the non commissionable cruise fare, amendment fees, travel insurance, gratuities, taxes and surcharges. This applies to all our travel partners.

92. What happens if I have to cancel my travel bookings?  

You need to contact our travel partners directly. The partner's usual modification and cancellation charges will apply if you modify or cancel your booking. Should you cancel your travel booking, the booking will still be counted as the utilization of your travel benefit.

93. Besides Royal Caribbean International, which other travel partners does AIA Vitality tie-up with?  

AIA Vitality also partners with Emirates to give member discounts on flights according to member’s AIA Vitality status.


Travel - Emirates

94. How does the Emirates discount work?  

The level of discount you get from our travel partners is based on your AIA Vitality Status at the time of booking. The AIA Vitality discount applies to the base fare for the flights and is not applicable to taxes, surcharges, fuel, levies, amendment fees, travel insurance or any other incidental/administrative fees etc.

Only Emirates fares on selected routes qualify for the AIA Vitality discount including any special offers / promotion type fares. Discount is given on Economy Class tickets only. Business Class and First Class tickets are excluded from this benefit.

AIA Vitality discount applies to return travel departing from and returning to Singapore. Fares must be booked at least 10 days before departure date.

95. For how many companions is the discount applicable?  

AIA Vitality members are allowed to book for up to 8 accompanying passengers at the Bronze Vitality Status discounted rate. The AIA Vitality member must always be the travelling party on the booking.

96. Can there be any name changes on the AIA Vitality booking?  

Name changes are not allowed. This applies to the AIA Vitality member and his/her companions.

97. What is the process if two AIA Vitality members are travelling together on Emirates?  

If two AIA Vitality members are travelling on the same booking, a primary traveller must be chosen. The primary traveller will receive the AIA Vitality member's discount according to his/her AIA Vitality Status. The second traveller will qualify for the Bronze Vitality Status (irrespective of whether he/she is an AIA Vitality member). In this instance, the travel limit of 2 trips each year will be deducted from the primary traveller's account only. The second AIA Vitality member's travel limit will not be affected.

98. What if I would like to make an Emirates booking for more than two travellers, all of whom are AIA Vitality members?  

If there are two or more travelers who are AIA Vitality members traveling together and each member wants to use the discount according to his/her AIA Vitality Status, the booking will need to be split. Each member will need to book separately.

99. Is the discount on travel applicable to taxes, travel insurance, levies and other expenses?  

The discount is only applicable on the base fare and is not applicable to taxes, fuel, levies, amendment fees, travel insurance or any other incidental/administrative fees.

100. What happens if I have to change my travel bookings?  

Subject to the Emirates' ticket terms and prevailing terms and conditions, you may amend your booking through www.emirates.com via the "Manage Existing Booking" section or by calling your local Emirates Contact Centre on +65 6622 1770. Amendment and change fees may apply. No discounts will be applicable to these charges. Remember that any changes you make to your booking will apply to all the passengers on the same booking. Bookings are non-transferable i.e. you are not allowed to change the name of passengers or transfer the ticket to another passenger.

101. Are cancellations or refunds permitted?  

AIA Vitality tickets are non-refundable. This means that a 100% cancellation fee applies if a ticket is cancelled for whatever reason. Booking modifications or cancellations must be handled directly with Emirates and are subject to relevant fees and Emirates Term and Conditions would apply.

Should you cancel your travel booking, it would be considered utilization of your travel benefit.

102. Will I be able to use my Skywards Rewards or Business Rewards miles to pay for my AIA Vitality discounted tickets?  

You will not be able to use the rewards miles to pay for your AIA Vitality discounted tickets. You can however still earn Skywards rewards on your bookings per the published fare entitlement, subject to Emirates' terms and conditions.

103. Will my AIA Vitality discounts be automatically calculated at time of booking?  

Your AIA Vitality discount will not be given at the time of booking but you will receive it as cashback in the form of a cheque. We will send the cheque to you within three (3) weeks of receipt of your flight booking confirmation and your mailing address.

104. Besides Emirates, which are the other travel partners under AIA Vitality?  

AIA Vitality also partners with Royal Caribbean to give member discounts on flights according to the member's AIA Vitality Status. Please refer to the respective benefit guides and FAQs about the benefits you can enjoy with these partners.

Please note that there is a limit of 2 trips each year across all travel partners.


Travel - AirAsia Please note: This benefit ended on 31st May 2018.

105. How does the AirAsia discount work?  

Your discount amount from our travel partners is based on your AIA Vitality Status at the time of booking. The AIA Vitality discount applies to the base fare for the flights and is not applicable to taxes, surcharges, fuel, levies, amendment fees, travel insurance or any other incidental/administrative fees etc.

AIA Vitality discount applies to return tickets originating from Singapore. The discount does not apply to promotional fares. Fares must be booked at least 10 days before departure date.

Please note that if the fare amount is $0, the travel benefit would be considered utilized in this instance.

106. For how many passengers is the discount applicable?  

AIA Vitality members are allowed to book for up to one (1) accompanying passenger at the Bronze Vitality Status discounted rate. The AIA Vitality member must always be the travelling party on the booking.

107. Can I change a name on an AIA Vitality booking?  

Name changes are not allowed. This applies to the AIA Vitality member and their companions.

108. What is the process if two AIA Vitality members are travelling together on AirAsia?  

If two (2) AIA Vitality members are travelling on the same booking, a primary traveller must be chosen. The primary traveller will receive the AIA Vitality member's discount according to his/her AIA Vitality Status. The second traveller will qualify for the Bronze Vitality Status (regardless if he/she is an AIA Vitality member).

This instance, the travel limit of two (2) trips each year will be deducted from the primary traveller's account only. The second AIA Vitality member's travel limit will not be affected.

109. Is the discount on travel applicable to taxes, travel insurance, levies and other expenses?  

The discount is not applicable to airport taxes, fuel surcharges, levies, amendment fees, travel insurance or any incidental/administrative fees. It only applies to the base rate that is publicly available.

110. What happens if I have to change my travel bookings?  

Bookings are non-transferable, that is, you are not allowed to change the name of passengers or transfer the ticket to another passenger.

111. Are there any cancellations or refunds permitted?  

AIA Vitality tickets are non-refundable. This means that a 100% cancellation fee applies if a ticket is cancelled for whatever reason. The standard AirAsia rules and fees will apply to AIA Vitality members. Should you cancel your travel booking, the booking will still be counted as the utilization of your travel benefit.

112. Will my AIA Vitality discount be applied to the fare price?  

Your AIA Vitality discount will not be given at the time of booking but you will receive it as cashback in the form of a cheque. We will send the cheque to you within three (3) weeks of receipt of your flight booking confirmation and your mailing address. Email your flight booking details and your mailing address to support@aiavitality.com.sg within five (5) days of your flight booking.

113. Besides AirAsia, which are the other travel partners under AIA Vitality?  

AIA Vitality also partners with Emirates and Royal Caribbean to give members discounts on flights and cruises according to their AIA Vitality Status. Please refer to the respective benefit guides and FAQs about the benefits you can enjoy with these partners

Please note that there is a limit of two (2) trips each year across all travel partners.

Travel – Marriott International Please note: This benefit ended on 31st May 2018.

114. How does the Marriott International discount work?  

AIA Vitality members can enjoy:

  • An upfront 15% discount off standard room bookings (subject to availability) for eligible Marriott International hotels across Asia Pacific for all AIA Vitality members and/or
  • Up to 35% additional discount in the form of cashback based on AIA Vitality Status. The cashback discount is
    • Not available to Bronze AIA Vitality members.
    • Not applicable for AIA Vitality members who have already utilized all of the AIA Vitality Status-based discounted hotel stays at Marriott International for the membership year.
    • The cashback discount (if eligible) is based on the AIA Vitality Status of the member at the time of hotel booking, not at the time of check-in.
    •     Any bookings with cashback issued will be deducted from the AIA Vitality Status-based discounted hotel stays allowed for Marriott International in the membership year of which the bookings was made.
    • The cashback discount applies only to bookings for one (1) room, up to a maximum of five (5) nights and amounts to one (1) AIA Vitality Status-based discounted hotel stay.
115. How many nights’ stay are the discount applicable?  

The cashback discount (if eligible) applies only to bookings for one (1) room, up to a maximum of five (5) nights and amounts to one (1) AIA Vitality Status-based discounted hotel stay.

All AIA Vitality members are eligible for the upfront discount and bookings made will not be deducted from the two (2) AIA Vitality Status-based discounted hotel stays in the membership year.

116. Can I change a name on an AIA Vitality booking?  

The active AIA Vitality member’s name must always be used in the booking to qualify for the discount.

117 What is the process if two AIA Vitality members are staying together at Marriott International?  

If two AIA Vitality members are travelling on the same booking, a primary traveller must be chosen. The primary traveler will receive the AIA Vitality member's cashback discount (if eligible) according to his/her AIA Vitality Status.

This instance, the travel limit of two (2) trips each year will be deducted from the primary traveller's account only.

118. Is the discount on travel applicable to taxes, surcharges and other expenses?  

The upfront discount and cashback discount is not applicable to taxes, surcharges and other expenses.

119. What happens if I have to change my travel bookings?  

Modifications and cancellations are allowed to be made to AIA Vitality discounted bookings.

120. Are there any cancellations or refunds permitted?  

Modifications and cancellations are allowed to be made to AIA Vitality discounted bookings.

121. Will my AIA Vitality discounts be automatically calculated at time of booking?  

The discounts are only applicable when you make your booking though the AIA Vitality website. You will be redirected to the Marriott International booking website and a special promotional code will be automatically applied.

The price you see on the Marriott International booking site already reflects the upfront AIA Vitality discount.

Status based cashback discounts will be credited directly to members’ bank account. If required, cashback details (i.e. bank account details) can be updated through the AIA Vitality Portal.

122. Will I be able to earn Marriott International Rewards points for my hotel stay?  

If you are a Marriott International Rewards member, you will be entitled to earn Marriott International Reward points for your hotel stay booked through AIA Vitality.


Vitality Health Review, Goals and Clinical Guidelines

123. How is my Vitality Age calculated?  

Your Vitality Age estimates the effect of your lifestyle on your life expectancy. It is calculated using your responses to the Vitality Health Review, your results from the Vitality Health Check, and any other data provided from a verified source, for example a Vitality Nutrition Assessment with a nutritionist/dietitian or a Vitality Fitness Assessment at our fitness club partner. Your Vitality Age may be higher or lower than your actual age, depending on whether your lifestyle is having a positive or negative effect on your overall health.

124. I entered my BMI during the Vitality Health Review (VHR). Why do I not earn AIA Vitality Points for my healthy-range BMI?  

AIA Vitality Points for healthy-range results are awarded based on verified data, not from self-reported values. Verified data is data submitted through a Vitality Fitness Assessment at our fitness club partner, Vitality Health Check, or Vitality Nutrition Assessment with a nutritionist/dietitian.

You will be awarded 1,000 AIA Vitality Points for completing the VHR but not for the self-reported values that you input during the VHR.

125. I am pregnant. Can I still complete my Vitality Health Review (VHR) or Vitality Health Check (VHC)?  

If you are pregnant, you can still complete the VHR and VHC to earn AIA Vitality Points. However, certain parts of the programme will not apply to you. For example, you will not receive a goal to reduce your weight while you are pregnant. Also, your Vitality Age may not be accurate as the underlying calculations do not take pregnancy into account.

126. How are my recommended goals determined?  

Recommended goals are based on your health risks, which are determined by your responses to the VHR and your results from your VHC. The VHR will need to be completed before any goals are recommended. You are given the option to accept the goal after you have completed the VHR.

127. How many AIA Vitality Points can I earn in a year from my personal health goals?  

While all AIA Vitality members have the opportunity to earn AIA Vitality Points by achieving their health goals, you may earn more if you are at risk than if you are not at risk. Not all members will earn the same amount of AIA Vitality Points for same goals, as they are based on an individual's risk profile.  The maximum AIA Vitality Points that you can earn is 6,000 per membership year for achieving health goals.

128. Why are the goals recommended to me fewer or more than those recommended to another member?  

AIA Vitality recommends goals based on whether your measures are considered to be at risk for your demographic group. The goals that are recommended to you are based on your most significant risks. We may recommend fewer goals if you are not at risk in more than one area; or more goals if you are at risk in more than one area.

129. I indicated that I wanted to improve my weight. Why was I not given a goal to achieve this?  

Your goal recommendations are based on whether your measures are considered to be at risk for your demographic group. So, if your weight is considered to be a risk to your health, AIA Vitality will recommend a goal for you to lose weight. Ask your doctor for guidance on your ideal weight if you have any concerns.

130. Can I create my own goals?  

No, as goals are assigned to you by AIA Vitality based on your health risk profile, which is derived from the answers to your Vitality Health Review questions, and other verifiable sources.

131. How are my goals tracked?  

Goals are tracked using verified results which you submit to us directly, or which our partners submit to us on your behalf and with your consent. Examples include the Vitality Health Check results, and workout data submitted through fitness devices such as Fitbit, Garmin and Polar. The AIA Vitality mobile app also allows members to track workouts and upload the health assessment results, giving you the flexibility to keep track of your health and fitness progress anytime, anywhere.

132. I have accepted the goal to lose weight. How will this be verified?  

Weight results must be submitted through a Vitality Health Check, Vitality Fitness Assessment, or Vitality Nutrition Assessment with a nutritionist/dietician. Only weight measurements from a verified source will count toward achieving a goal.

133. What happens after my goal expires and I have not achieved it? Would I be able to set the same goal again?  

Unless there has been a change to your health profile since the goal was initially recommended, you should be able to select the goal again if you did not achieve it by the expiration date.

134. How do AIA Vitality's clinical standards, such as measurements and frequency, compare to Health Promotion Board (HPB)'s standards?  

AIA Vitality guidelines for healthy range results and for measurement frequency are in line with HPB guidelines in Singapore regarding age, frequency, and thresholds. Where necessary, if a guideline is not specific enough, AIA Vitality is aligned to international best practice.

135. Why are Traditional Chinese Medicine (TCM), acupuncture and vitamins etc not included in the AIA Vitality programme?  

The AIA Vitality programme is based on evidence-based science and aligns to local government authorities or reputable organisations, such as the World Health Organisation. The programme does not endorse or recommend any particular treatment and is geared towards changing behavior (e.g. eating healthy food).

Regarding the use of supplements/vitamins, the programme promotes a healthy, balanced diet, choosing from a wide variety of nutrient-rich foods and is based on international best practice guidelines. Dietary supplements should not replace a healthy, balanced diet. They cannot compensate for poor lifestyle practices, such as inactivity, smoking, stress and poor dietary practices that, if continued over time, will increase one's risk for disease. Therefore, they are not included in the programme.

136. What is Platinum Bonus?  

As an AIA Vitality member, we reward you a $150 bonus for achieving Platinum Status, for leading a healthier life. Members whose next membership anniversary due date falls after 1 January 2019 and have achieved Platinum Vitality Status will be entitled to the Platinum Bonus amount at S$150.

Members whose next membership anniversary due date falls between 1 January 2018 and 31 December 2018 will be entitled to the Annual Cashback amount as below. After 31 December 2018, this benefit will cease and be replaced with the Platinum Bonus.

How do I claim my Platinum Bonus?
Upon achieving Platinum Vitality Status, you will be receiving an email from AIA Vitality to provide us with your bank account details. Upon submission of your bank account details, your Platinum Bonus will be credited to you within 90 days after your membership anniversary date. AIA Vitality members who do not provide their bank details within 65 days following their membership anniversary will not receive their Platinum Bonus.

What do I do if I have changes to my bank account details after submission?
Please refer to the following steps to update your bank account details:

  1. Login to AIAVitality.com.sg
  2. Go to the tab "Status Bonus"
  3. Click on "Get Started"
  4. Update your new bank account details

What do I do if I have not received my Platinum Bonus after sending in my bank account details? Kindly write in to support@aiavitality.com.sg for our support team to assist you further on this.

If I have terminated my AIA Vitality membership, will I still be eligible for the Platinum Bonus?
Unfortunately, you will need to be an existing AIA Vitality member in order to enjoy the Platinum Bonus benefit. You will need to renew your AIA Vitality membership in order to receive the Platinum Bonus.

Click https://www.aiavitality.com.sg/memberportal/points_and_status/earn_points to learn how to move up to Platinum Vitality Status.

Information and prices (if any) are correct as at 13 June 2017 and are subject to change.

Contact Us

If you haven't found an answer to your question here, you can contact AIA Vitality directly.

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DATE LAST UPDATED: 20 November 2015

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9.5 permit or assist any person to engage in any act described in paragraphs 9.1 to 9.4 above.

10  Performance of the website

10.1 We will use reasonable endeavours to generally make the website available during our normal business hours. However, the availability of the website depends on various third party suppliers, and accordingly, we do not warrant or guarantee:

10.1.1  any network connection difficulties occur;

10.1.2  that your use of the website will be continuous, uninterrupted, secure or error-free.

10.2 You acknowledge that the website may not be available for use from time to time, and that you may be disconnected from your use of the website at any time for any reason, including if:

10.2.1  any network connection difficulties occur;

10.2.2  the systems providing those services are unavailable for any reason (including so that maintenance can be performed);

10.2.3  you breach any of these Terms of Use; or

10.2.4  we decide to terminate, suspend or block your access to the website for any reason.

10.3 We make no guarantee as to the reliability or other performance of the website. The performance of the website depends on various factors, including the functions, capacity and configuration of your Device, the speed of your internet connection, and the number of users accessing the systems which support the website.

10.4 The information available through the website is subject to updates from time to time and, while we aim to ensure that it is up-to-date, there may be delays, errors or omissions that could affect its currency or accuracy. Accordingly, we cannot and do not warrant or guarantee that the information you obtain through the website is or will be current, complete or accurate at all times. You acknowledge and agree that you will make your own enquiries to determine whether the information you obtain through the website is current, complete and accurate before using it. We are not responsible for any Loss you suffer or incur as a result of your failure to comply with this paragraph.

11  Software licenses

To the extent that any software is made available or provided to you on this website, we grant you a non-exclusive, limited and personal licence to download and use the software for your own personal, non-commercial use only. All rights including intellectual property rights in the software remain our property or the property of the relevant licensors or owners of the software and, except as permitted by law, you may not reverse engineer, decompile, modify or tamper with the software.

12  eCare terms of use

Your policy records are confidential and AIA Singapore Private Limited (Reg. No. 201106386R) has taken steps to safeguard this confidentiality. However, your co-operation is required in order for the confidentiality of your policy records to be maintained. In particular, you are required to take the necessary precautionary measures to ensure that no unauthorised access is given to your policy records, your password and access to this website and/or online facilities. You must not allow anyone other than yourself access to these records.

You must notify us immediately by email to sg.ecare@aia.com or call our AIA Customer Care Hotline at 1800 248 8000 (For overseas calls, kindly dial 65-6248 8000), if you suspect that your policy records have been accessed by an unauthorised person.

You shall assume full responsibility and risk each time you access the website, and view or print any portion of the information available to you on this site or and each time you use any of our on-line services.

Any password or PIN which you are provided by AIA to access your policy records and our on-line services will be recognised as your electronic signature. To the extent permitted by law, you accept that electronic records will be admissible as original documents in any court of law and agree that you will not challenge or dispute the accuracy or authenticity of such records.

13  Security reminder

While there is inherent risk in doing business with anyone over a public medium like the Internet, we have implemented measures to reduce these risks. In order to safeguard and protect your privacy, please ensure you have installed up to date virus protection.

14  Third party rights

A person who has not agreed to be bound by the Terms of Use shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any of the terms herein.

15  Inconsistency in wordings

If there is any ambiguity or inconsistency between the English and local language versions of these Terms of Use, the English version will prevail.

16  No waiver

We do not waive a right, power or remedy in connection with these Terms of Use if we fail to exercise or delay in exercising the right, power or remedy.

17  Severability

The invalidity, unlawfulness or unenforceability of any provision in these Terms of Use in any respect under applicable law shall not affect the validity, legality or enforceability of the remaining provisions hereof.

18  Governing law and jurisdiction

These Terms of Use will be governed by the laws of the Singapore and the parties agree to submit to the exclusive jurisdiction of the courts of Singapore.

19  Defined terms and interpretation

19.1 In this document:

19.1.1  AIA means AIA Group Limited and its subsidiaries.

19.1.2  Device means your own internet-enabled device that is compatible with the website and has a current and working internet connection.

19.1.3  Loss means any liabilities, losses, damages, costs and expenses (including legal costs and expenses, regardless of whether incurred or awarded) arising in contract, tort (including negligence) or otherwise.

19.2 In this document, a reference to 'we', 'us' or 'our' is a reference to AIA.

Updated: 26 June 2014

This AIA Personal Data Policy ("PD Policy") sets out how AIA Singapore Private Limited (Co. Reg. No. 201106386R) ("AIA Singapore") and its associated individuals/organizations (collectively, "AIA", "us", "our") collect, use, disclose and retain your personal data.

Among the most important assets of AIA is the trust and confidence placed in us to properly handle personal data. You can expect us to maintain your personal data accurately, protect your personal data against manipulation and errors and keep your personal data secure from theft and free from unwarranted disclosure.

This PD Policy provides you with notice as to what and how personal data is collected, how it is intended to be used, to whom your personal data may be transferred to, how to access, review and amend your personal data and our policy on the use of cookies.

AIA recognises its responsibilities in relation to the collection, holding, processing or use of personal data. The provision of your personal data is voluntary. You may choose not to provide us with the requested data, but failure to do so may inhibit our ability to do business with or provide services to you.

Save where "policy" is referred to in the context of the PD Policy, references to such expression may, in addition to insurance policies that you may have purchased or under which you may be covered, include AIA programmes to which you have subscribed or in which you are participating.

How we collect personal data

AIA collects personal data in the following ways:

By providing us with any personal data relating to a third party (e.g. insured persons, family members, and beneficiaries), you represent and warrant that you shall ensure accuracy of such personal data provided and have obtained such third party's prior consent for our collection, use and disclosure of such third party's personal data for the relevant purposes, except to the extent that such consent is not required under relevant law. You further agree to keep us fully indemnified from and against any and all damages, losses, costs, legal fees (solicitor-client basis), penalties and proceedings, including any penalties or other amounts levied, imposed or charges by any regulator or regulatory authority, arising out of or in connection with your (or those of your officers, employees, advisors, agents and representatives) acts or omission, fault or negligence in performing these obligations or which results in us breaching relevant laws.

Type of personal data collected, used or disclosed

AIA may collect, use and disclose personal data including but not limited to the following:

Purposes for which personal data is collected, used or disclosed

AIA collects, uses and discloses personal data for the following purposes:

By providing your personal data to us, you accept that AIA may retain your information for as long as necessary, to fulfill the purpose(s) for which it is collected in compliance with applicable laws and regulations and AIA's prevailing internal policies. AIA applies reasonable security measures to prevent unauthorised or accidental access, processing, erasure, loss or use including limiting physical access to data within AIA's systems and encryption of sensitive data when transferring such data. Reasonable steps will be taken to delete, destroy or anonymise your personal data when it is no longer necessary for any of the purposes above.

Who may be provided with your personal data?

Personal data will be kept confidential but may, where permitted by law and where such disclosure is necessary to satisfy the purpose or a directly related purpose for which the personal data was collected, provide such personal data to the following parties:

From time to time, we may purchase a business or sell one or more of our businesses (or portions thereof) and where permitted by law your personal data may be transferred or disclosed as a part of the purchase or sale or a proposed purchase or sale. In the event that we purchase a business, the personal data received with that business would be treated in accordance with this PD Policy, if it is practicable and permissible to do so.

Where permitted by law, your personal data may be provided to any of the above parties who may be located in Singapore or outside of Singapore. Your information may be transferred to, stored, and processed in Singapore or any other jurisdictions where any AIA company is located, or jurisdictions where a third party contractor is located or from which the third party contractor provides us services. By providing us with your personal information or using our services or our website or applications, you consent to the transfer of such information outside your jurisdiction to our facilities or to those third parties with whom we share it as described above.

Consent for marketing purposes

If you have given us consent to receive marketing and promotional information through electronic mail or postal mail or on your Singapore telephone number(s) via phone calls, text or fax, we may from time to time contact you on such Singapore telephone numbers(s) via your designated mode of communication or through electronic mail or postal mail (as the case may be) to provide you with marketing, promotional information and updates about our products and services.

We may also seek your consent and notify you separately of the purposes of the collection, use and disclosure of your personal data from time to time with respect to particular products and services.

Any consent that you have given for marketing purposes is not affected by termination of your policy.

Consequences of consent withdrawal

You may withdraw your consent for us to collect, use or disclose your personal data by giving us reasonable notice.

If you withdraw your consent for us to collect, use or disclose your personal data for non-marketing reasons, we will be unable to process, administer and/or manage your policy, relationship and/or account with us. In such event, you may be required to surrender or terminate all your policies or accounts or withdraw from any programs in which you are participating. This may be to your disadvantage, as you may be losing valuable benefits from your policies or programmes, incur surrender charges or it may not be possible for you to obtain a similar level of protection on the same terms in the future.

You may withdraw your consent for your personal data to be used for marketing purposes and you will stop receiving marketing information from us via the mode(s) of communication for which you have withdrawn such consent after a period permitted under law or in accordance with our internal policies. Please note that such withdrawal of your consent will not affect our ability to provide you with the products and services for which you have requested or to which you have applied, subscribed or are participating with us.

Data accuracy

As AIA relies on your personal data to provide products and services to you, you shall ensure that the information provided by you to us is at all times correct, accurate and complete. You shall update us in a timely manner of all changes to the information provided to us.

Use of cookies

Cookies are unique identifiers placed on your computer or other device by a web server, which contains information that can later be read by the server that issued the cookie to you. AIA may use cookies on various websites we maintain. The information collected (including but not limited to: your IP addresses (and domain names), browser software, types and configurations of your browser, language settings, geo-locations, operating systems, referring website, pages and content viewed, and durations of visit) will be used for compiling aggregate statistics on how our visitors reach and browse our websites to help us understand how we can improve your experience on it. Such information is collected anonymously and you cannot be identified unless you have logged on as a member. We use such data only for website enhancement and optimisation purposes. The cookies also enable our website to remember you and your preferences, and tailor the website for your needs. Advertising cookies will allow us to provide advertisements on our websites that are as relevant to you as possible, e.g. by selecting interest-based advertisements for you, or preventing the same advertisement from constantly reappearing to you.

Most web browsers are initially set up to accept cookies. If you do not want to receive cookies, you can disable this function in your browser settings. However, by doing so you may not be able to fully enjoy the benefits of our websites and certain features may not work properly.

Amendments to this PD Policy

AIA reserves the right, at any time and without notice, to add to, change, update or modify this PD Policy, simply by notifying you of such change, update or modification. If we decide to change our personal data policy, those changes will be notified on our website so that you are always aware of how and what information we collect, how we use the information and under what circumstances the information is disclosed. Any such change, update or modification will be effective as stated in the PD Policy.

Contact us

You have the right to access and request for the correction of your personal data and withdraw your consent given to us to collect, use or disclose your personal data. We may charge a fee for data access requests. You may access your personal particulars via e-Care on the AIA Singapore website. Persons insured under our group insurance policies may make access and correction requests through e-Benefits on the AIA Singapore website or through your respective employers. In all other cases, requests for withdrawal of consent, access and correction may be made via e-Care or should be addressed in writing to:

AIA Customer Service Centre
1 Finlayson Green
Singapore 049246

OR:

AIA Customer Service Centre
3 Tampines Grande
Singapore 528799

For enquiries on personal data related matters, you may write to:
The Data Protection Officer
AIA Singapore Private Limited
3 Tampines Grande
AIA Tampines
Singapore 528799
Email: mailto:sg.dpo@aia.com

Additional information

Should you have any questions on any part of this PD Policy or would like additional information regarding AIA's personal data practices, please do not hesitate to contact us via the contact channels set out above.

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